Realgy Energy Contacted me with an offer of savings on my natural gas heating bills since I was a senior citizen West Hartford CT
In early 2016 I was contacted by Realgy Energy. They presented themselves as an affiliate of my utility provider, NIPSCO, and said that as a senior citizen they would help me reduce costs by purchasing natural gas at a lower rate during the summer months. The promised no cancellation fees. When I tried to cancel, they told me I wasn't seeing savings because the winter was too mild and I should continue to assure savings.
When I called them again a year later and demanded to be terminated, they said I would lose all the stored gas plus I would have to pay a cancellation fee of $80.00. I told them that was ridiculous, but they said those were the rules and they must have the check before termination. They refused to acknowledge any promises of no cancellation fees.
On October 12, I sent them a check and a letter via certified mail informing them of my decision, which should have arrived on the 15th. To date I have received no response and am still being charged by them. NIPSCO said they can do nothing until Realgy acknowledges the termination.