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  • Report:  #1491723

Complaint Review: realmazdaparts.com

realmazdaparts.com University Volkswagen-Mazda 5150 Ellison St NE Albuquerque, NM 87109-4300 Ordera a part twice and they sent the wrong part twice. Now I cannot evne talk to a live person. Albuquerque New Mexico

  • Reported By:
    Geoffrey — Odessa United States
  • Submitted:
    Fri, February 14, 2020
  • Updated:
    Thu, February 27, 2020

I first odered the part 12/14/2019. The sent the wrong part... I communicated with them about this. They adjusted the order. Then sent me confirmation of the right part # by email.

"January 16th I reordered. It arrived the 24th, Wrong part again. I immediately contacted them the next day about the by phone and got Voicemail. So I sent an email internally through the account I had set up for me.





I have attempted contact multiple times since then and noone has ever responded but they have my $248.99 a month later. 

The are the Parts Department of

University Volkswagen-Mazda
5150 Ellison St NE
Albuquerque, NM 87109-4300

 

1 Updates & Rebuttals


Geoffrey

Odessa,
Texas,
United States

A Month later and still no refund... This is the parts department of University Mazda, 5150 Ellison St NE NE, Albuquerque, NM 8710

#2Author of original report

Thu, February 27, 2020

I called the dealer, University Mazda, 5150 Ellison St NE NE, Albuquerque, NM 8710 and talked to Kaylan @ 9:17. She said she would send me a return label and refund my charge of $248.99. I will update if I do receive the refund. 

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