Complaint Review: Realtor.com

BUYER BEWARE!! They are not real-time leads because it shows that the lead was "captured" hours ahead in the future. For example, I received a lead on 6/19/18 at 10:10am EDT or 7:10am PDT in my email inbox but the lead said it was "captured" i.e. when the interested borrower submitting their information on realtor.com at 6/19/18 at 2:09 PM PDT or 5:09 PM EDT, which is in the future which makes me believe that these are old leads just being recycled, definitely not real-time.

Also, for one borrower I spoke with, I called him minutes after I received the lead and he said that he had already talked to a number of people hours ago and waiting to hear back. Again, if they are real time, how could that happen if he just submitted his information?

The majority of leads received are Poor credit and/or small loan sizes and this makes me believe these are filtered. The sales person told me to filter leads to exclude specific credit scores or loans sizes, I would have to pay more. I am on a budget and $930/month is a lot of money already.

I emailed her yesterday to explain my concern, she said she would get back to me. She did not get back to me yesterday. I emailed her again with my concern and left her a voicemail this morning and requested a full refund. She called me back later and said "that's not how we operate". I said what was sold to me is real-time leads and what has been received are not real time and I want a full refund and want the account to be closed. The way they have it set up is my credit card is charged $50 anytime the account balance falls below $100. I have been charged $200 so far. This morning, I paused the account to avoid future charges.

Of the 6 leads received they break down as follows: Credit: Fair: 2, Poor: 3, Good: 1
Loan size <$90K 4; $150k range 2

When explaining this to her, she said I needed to talk to her Director. I told her I didn't want to talk to a director, I would just like a full refund and to close the account because what is being delivered is not was what she sold me on. She said she couldn't process the refund but that her manager had to do it.
The Director called me and she was in the room. The connection was bad when he said his name. I explained the situation to him and he was not listening to what I was saying and kept cutting me off and at that point I stated, "If you want to hear my side of the story, please stop cutting me off". He did and I explained the situation. He began to brag to say that "we receive 1000 leads a day and what you receive is not filtered" Then I asked why they are mainly low loan sizes or poor credit? He said that is what we have. Those two criteria make it hard to get a loan approved. I also asked why the lead is time stamped with a time in the future, he said it was from a call center and that's the time set up on their system. This brought concern to me because I felt given the situation these were old leads and the timestamp was altered to show it as "real time".

I told him that if he did not want to hear my side of the story because he kept cutting me off, then I don't have anything to say, then he hung up on me.

Also note: yesterday I received all 3 leads within 1 minute apart which again supports my theory that these are not real-time but old recycled leads.