REALTY TRADE A Subsidiary Of VIRTUAL GROUP INC. Realty Trade sent me a fake offer in order not to issue a refund Orlando, Florida
When I first contacted RealtyTrade they promised to market my Mexico timeshare for 6 months for a listing fee of $1395. The company stated that my timeshare was worth in between $14500 and $16000. They also stated that I could expect to sell my property in 2 to 3 months. I decided to list it with them in August of 2009.
The listing contract stated that I'd get my listing fee refunded after 6 months if I didn't receive at least one offer of $14500 or more. My property didnt sell in 2 to 3 months, in fact it didnt sell at all.
Only in January of 2010 I received my first offer of $16000. I emailed the prospective buyer 4 times and still havent received a reply to this day. I also called RealtyTrade 3 times and they said that they were unable to contact the buyer themselves. Even the agent I talked to said that she didnt understand why the buyer didnt reply.
However she insisted that the contract has been fulfilled and I wont receive a refund when my 6 months are up in February.
Of course my certified letter asking for a refund was ignored.
The buyer didnt reply because he doesnt exist. If the buyer does exist he or she needs to be charged the listing fee and I should get refunded. In Real Estate if you make an offer you put down a deposit and if you withdraw for no valid reason you may loose that deposit.
The system Realty Trade of Virtual Group uses is just a way to get out of having to issue refunds. Frankly I still cant believe I was so nave and bought their whole act. A lesson of over $1000. Anyone wanting to sell a timeshare please dont sign up with any agency requiring upfront fees. Your property wont sell and wont see your money again.
2 Updates & Rebuttals
Tradewind
Seattle,Washington,
USA
100% client satisfaction??? How about 0%?
#3Author of original report
Wed, February 24, 2010
Like I already wrote my contract is up and I see little point in wasting another 6 months and saying goodbye to my money. The offer I received was fake and it wasn't an offer anyway; it was an expression of interest.
Since Realty Trade already indicated they wouldn't refund my money, not once but 3 times what other options do I have but posting on this site and contacting the Florida Attorney General?
It's clear I'm not the only one with this complaint.
RT Escalated Claims
Orlando,Florida,
USA
100% Client Satisfaction
#3REBUTTAL Owner of company
Wed, February 24, 2010
RealtyTrade strives for 100% client satisfaction. All of the offers that we generate come from our website, or our affiliates. If you are a current client and feel that you received and offer that did not meet your expectations, please refer to your contract and note that we will continue to send offers until your marketing and advertising campaign has completed. If you are approaching or have reached the end of your marketing agreement with RealtyTrade, please contact RT Escalated Claims by email at urgent@realtytrade.com and a dedicated client service representative will contact you.
By filing a report with the Attorney General, or any other regulatory agency, it will minimize the possibility of receiving a resolution for any grievances due to the unwillingness to allow our staff to settle your complaint.
Please email urgent@realtytrade.com with any concerns about your account and your grievances will be properly addressed.