Realty Trade called MANY times we finally submitted to $495 refundable after 6 months-no inquiries Orange Cty Florida
A Hal (Herndon)? called us repeatedly to list our timeshare, a week in Duck N.C. Thanksgiving week. This finally occured on 6/24/08. I called several times at the end of the 6 months to have our $495 returned. I finally got a live body a couple nights ago and when I returned HER message she (Gina) was not available but the other lady asked if she could help. I explained our problem and she told me how to write the letter and what had to be in it. I did as she asked and faxed the letter to them. Gina called back and told us that "unfortunately" we couldn't get our refund as we took longer than the 10 days allowed (after the 6 months) to request the refund????? She said she would relist it and if it didnt sell by 6 months we could reapply for our refund
First of all we never read that in the contract as the print was very fuzzy and blurred as well as extremely small. Secondly we (I) had called them and not gotten a return or an answer for over two weeks.Most of these "companies" have bad reputations. I trusted Mr Hal. My wife was right. (she said not to list it--they were phonies)
I hope you can be of some help and maybe we can help some others.
Dumbars Irvin
chesterfield, Virginia
U.S.A.
1 Updates & Rebuttals
RT Escalated Claims
Orlando,Florida,
USA
100% Client Satisfaction
#2
Tue, September 08, 2009
We strive for 100% client satisfaction. If you are not 100% satisfied, please email <<urgent@realtytrade.com%3E> to speak with a dedicated customer service representative. All complaints will be handled professionally and quickly. By filing reports with this site and other similar sites, as well as the Attorney General, it minimizes the chances that you will receive 100% of your money back, due to the use of additional resources to settle a claim.
The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement, that we have our clients sign. It is NOT a guarantee to SELL the property, but rather a guarantee to generate offers and interest on your property. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our network. If this happens with your property, please contact us at this email address: <<urgent@realtytrade.com%3E> and we will address your concerns properly and issue a refund according to the terms and conditions of the marketing agreement.
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Again, please email <<urgent@realtytrade.com%3E> with your grievance and addressed professionally and quickly.
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