Realty Trade Offered refund if time share did not sell in 6 months Orlando Florida
The salesman at Realty Trade siad that if they didn't get a buyer, at an agreed upon price, in 6 moths for my time share they would refund the full amount. After hearing nothing for 5 months I then received an e-mail concerning the aforementioned. However, in order to find out what the offer was I had to agree (beforehand) to accept the terms and conditions: which read>>" upon electronic notification of the initial off, this contract will be considered fulfilled in its entirety". Never opened the offer but did request (in writing) a full refund. It was denied .
Realty ripp
Moreno Valley, California
U.S.A.
1 Updates & Rebuttals
RT Escalated Claims
Orlando,Florida,
USA
100% Client Satisfaction
#2
Tue, September 08, 2009
We strive for 100% client satisfaction. If you are not 100% satisfied, please email <<urgent@realtytrade.com%3E> to speak with a dedicated customer service representative. All complaints will be handled professionally and quickly. By filing reports with this site and other similar sites, as well as the Attorney General, it minimizes the chances that you will receive 100% of your money back, due to the use of additional resources to settle a claim.
The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement, that we have our clients sign. It is NOT a guarantee to SELL the property, but rather a guarantee to generate offers and interest on your property. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our network. If this happens with your property, please contact us at this email address: <<urgent@realtytrade.com%3E> and we will address your concerns properly and issue a refund according to the terms and conditions of the marketing agreement.
With over 18,000 clients, there are occasional issues that may arise, as with any large organization, but we do everything within our power to satisfy all clients.
Again, please email <<urgent@realtytrade.com%3E> with your grievance and addressed professionally and quickly.
Thank you for your cooperation.
RealtyTrade Customer Care