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  • Report:  #833715

Complaint Review: RealtyStore.com

RealtyStore.com credit card charged then no way to cancel services Internet

  • Reported By:
    xam — Shippensburg Pennsylvania United States of America
  • Submitted:
    Sat, February 04, 2012
  • Updated:
    Wed, March 21, 2012

RealtyStore charged my credi card for the first month services, then my password did not work anymore - so there was no way to cancel the automatic monthly charge.  Numerous requests to email me my password went unanswered.  I finally canceled my credit card.  Effective way to run a scam!

1 Updates & Rebuttals


Andrew Goodwin

Goleta,
California,
USA

@xam: Have you tried CALLING?

#2UPDATE Employee

Wed, March 21, 2012

Xam:
We have a full customer service department (based in CA, USA) that helps our customers 7 days a week during business hours. Have you even tried calling us? I don't believe it's fair for you to come to a third-party website and mudsling before you've at least spoken to us and given us an opportunity to address your concerns.
It sounds like you forgot your password. We never change a customer's log-in information! Just call us and we'll help you.
Sincerely,
Andrew

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