Rebate Processing Center, TigerDirect, GlobalComputer Failure to provide rebate funds when rebate was submitted according to the terms of the offer White Bear Lake Minnesota
A rebate form was submitted for a $20 rebate on a Seagate 320GB SATA Hard Drive purchased from GlobalComputer.com. The rebate form specified valid dates of 3/01/2007 to 3/30/2007. The order was placed on 3/02/2007 and the rebate form was mailed with all required items within 30 days.
On April 21st, 2007, the customer receives a postcard stating that the rebate claim was invalid for the following reason: The purchase date on the sales receipt does not fall within the program dates.
This constitutes a failure to honor the terms of the offer since the purchase date did indeed fall within the program dates.
Gabriel
Gainesville, Florida
U.S.A.
3 Updates & Rebuttals
Adela
Miami,Florida,
U.S.A.
We are here to help
#4UPDATE Employee
Mon, June 04, 2007
Dear Gabriel,
Sorry for the trouble with your rebate. Please contact me with your order number and I will be happy to assist you with your rebate.
Adela Gomez
Customer Satisfaction
TigerDirect.com
CustomerSatisfaction@help.tigerdirect.com
Adela
Miami,Florida,
U.S.A.
We are here to help
#4UPDATE Employee
Mon, June 04, 2007
Dear Gabriel,
Sorry for the trouble with your rebate. Please contact me with your order number and I will be happy to assist you with your rebate.
Adela Gomez
Customer Satisfaction
TigerDirect.com
CustomerSatisfaction@help.tigerdirect.com
Adela
Miami,Florida,
U.S.A.
We are here to help
#4UPDATE Employee
Mon, June 04, 2007
Dear Gabriel,
Sorry for the trouble with your rebate. Please contact me with your order number and I will be happy to assist you with your rebate.
Adela Gomez
Customer Satisfaction
TigerDirect.com
CustomerSatisfaction@help.tigerdirect.com