Complaint Review: RebatesHQ - GE Appliances

My GE dishwasher was recalled and GE offered a $150.00 rebate for purchasing a new GE dishwasher. I did so. I then submitted the GE Rebate form in time with all necessary documentation. The GE rebate form said "Your rebate check will be mailed to you in four to six weeks".

Eight weeks after submission, RebatesHQ cannot even locate the submission and all I get are canned responses to my emails. They won't say they didn't receive it but only say they are changing systems and don't know. It is impossible to reach a person via any of the phone numbers they show.

I contacted GE Customer Service and spoke to Rose who was very nice and told me she would check with them and call me back within a week. She called back and told me she could get no information and she would suggest I contact RebatesHQ after another 4 weeks. IMO, her tone indicated she had been told to back off RebatesHQ.

So I continue to send emails to no avail. I am in the process of filing a mail fraud claim against RebatesHQ and Parago Inc. I am also contacting the BBB and the Texas Attorney General's office and will copy to my Senators and US Representative.

I am disabled with a very poor heart and this frustration is doing me no good!

Why would a large company like GE Appliances use a company to handle rebates with such a poor reputation? I retired from a Fortune 50 company and we used to worry about what customers thought! Maybe that's just business today.

Jerry
Bastrop, Texas
U.S.A.

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