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  • Report:  #730519

Complaint Review: RebateTrack

RebateTrack Failure to honor rebate terms Internet

  • Reported By:
    brad — sharpsburg Georgia United States of America
  • Submitted:
    Wed, May 18, 2011
  • Updated:
    Wed, May 18, 2011

I bought a Samsung Bluetooth headset from TigerDirect a few months ago that had a $20 mail-in-rebate that was to be submitted to this company, RebateTrack.

I followed the terms of the offer to the letter and submitted the offer as requested.  However, I am then informed that I "supposedly" did not include the original UPC.  However, I DID enclose the original UPC.

I contacted customer service and they are told me to resubmit the original UPC.  However, I told them I enclosed the original UPC before, I can NOT send it to them again.

The response was this:  "Unfortunately with out the original UPC the rebate will not process Mr ******. I apologize for the inconvenience."

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