Complaint Review: ReBath

Placed a full bath remodel order with ReBath on September 01, 2021, with two key understandings:

1. The remodel would be complete and ready for family holiday vacation in mid-November 2021, and

2. The service quality level was guaranteed by a bank that would stand behind me if there were any items not meeting expectations.

I did some quick research online, asked others who i knew had used this company and found glowing reviews, so I signed their contract. Within one week, the nightmare began. The assigned "project manager" told me during his first meeting that he was not a project manager and would only coordinate and be responsible for installation of ReBath specific items. Therefore, my floor, walls, window, doors, vanity and fixtures, plumbing and finally electric work that were not MANUFACTURED by ReBath were not his problem or responsibility but were mine.

In the four months it took to do this installation, the entire house was used as a storage facility and dirty. The crew randomly appeared once per week for a day and created a personal expense of over $20,000 through their errors and omissions.



Four months later when ReBath was nearing completion and they had mucked up plumbing for the master bath sink, and the new project manager "stopped by to look at it" and promised to fix everything wrong and stop the leak. After several days, i called in an outside (aka not ReBath) professional plumber to re-install the piping.

ReBath resolved this entire four-month fiasco by dismissing the individuals responsible on their end but refusing to admit error, apologize or compensate me (the client!) in any way. The overall attitude of all members of this group is not conducive to a strong service company as they are dismissive and demeaning.

My final recommendation to anyone contemplating using ReBath? - BUYER BEWARE!