Complaint Review: RecDirect Factory Outlet

I purchased my spa the X11 7/29/2014 . It was delivered within 3 weeks . Shortly after 2months of purchase i noticed that the panels on my spa were starting to warp .  I then called the company and was told to contact Ray at LPI inc. Products to see about adressing the issue . IT took 1 month to get a responce back and then they said upon recieving pictures of the panels they would send out the replacement parts . After several emails and another 2 months we recieved the replacements panels . I was told to call Ray back once i recieved the panels but after contacting him i didnt recieve a call back . I intern talked another person and was told that i would have to put  the panels on myself but i have a 6 month warrenty with free labor .  I told them no i would not place them on the spa i wasnt trained to do that and i would like a perfessional to come out instead and they agreed to send someone .  After 3 weeks with no call and no response i called again to see what the hold up was they replied saying that they have some calls out but got no reply back and again was urged to install them myself .  I again said no that i was no going to install them due to having a warrenty that covers these types of issues and i should not have to install the panels when there are professionals that can do it properly . The person said they would make more calls in my area and find someone to come out and install the replacement panels . Now it is January 6, 2015 and still no call and no response to calls made to them and my replacement panels still remain in the box they came in uninstalled .