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Record Suspension Services Canadian Suspension Services SCAM Alert! Do Not Do Business With This Company Toronto Ontario
Please note that the entire Pardon/Waiver services sector in Canada is completely UN-REGUALTED. If you decide to deal with any company in Canada performing these types of servics, you do so at your own risk. There are no governement agencies that you can rely on when things go south and you dont get your desired results.
Record Suspension Services is just one of this companies that you want to stay away from. If you have Googled this company name and you found yourself here in the search results, then that should be warning enough. Move forward and do not deal with this company.
I paid my fees' in full using my Visa to obtain a U.S. Waiver card for a minor criminal conviction 20 yrs prior. After dealing with the first agent during my consultation, I was infomed that my case would be before Homeland Security within 10 days. I was also informed that because I was returning client (6 years prior) for my Canadian Pardon, that all previous records would still be on file and there would be no need to pay to have or obtain these records again. It was a simple easy case.
Once I paid in full, I recieved an email receipt for my payment, along with the terms and conditions of the service. WHooooaaaaa! Stop the press. The Terms and Conditions were completely opposite of what I had discussed with the agent when I had first called to start the process. When I called back to address these differences, I was informed that the previous agent was incorrect and has since been relocated to another department. I paid $536.00 and if I wanted to cancel, they fee would be $300.00 for thier mistake.
Since I didnt want to absorb that loss, I pushed on. I submiited my documents as requested, and that when it all went sideways. After repeated attempts to obtain updates by email and phone calls, I never got any respsonse from this office once they collected my fee about whether or not they recieved my documents. This went on for over a month. When you try and call to speak to someone, you cannot get past the 'Gate Keeper" when you call the 1-800 number, they always pass you to some invisible voicemail. Agents (caseworkers) do not respond to emails and apparently dont take calls either. Why would they? they already have your money.
After one (1) month of this crap, and an email threatening the action I would be taking if I did not hear back from their office within 5 business days, I received my FIRST email within 15 minutes demanding that I pay an additional $197.00 for court application fees (which I was told I would not have too) before procedding with my application. If that was not enough, if I dont not pay within 10 days, they were going to charge me late fee's. Now they are holding me hostage. I have demaned to see PROOF of these "court fee's" and they have not been able to provide this paperwork or copies.
I called Visa to cancel the transaction and perform a 'Charge Back' to Record Suspension Services, and the agent was unable to comply with request, and in her words said, "They have very cleverly protected themselves in the wording of their contracts", and that she was unable to perform this requests. My request was denied.
I then check out this company rating with the Better Business Burea. This was a HUGE eye opener, and had I dont this first, I would not be here on Rip Off Report warning you to stay away. Record Suspension Services has a D+ rating, with 37 Un-Resolved complaints for doing EXACTLY what they are doing to me. They take the money, protect themselves against chargebacks, and never call you back. When you hold them accountable for thier actions, they throw addtional charges at you and hold you hostage for more money.
I have since filed with the BBB, and I strongly encourage you to do your homework as well, and not after you have paid. DO NOT deal with this business. You will be left high and dry. Take the time to read the complaints in full on the BBB website. This company is doing exactly the same things to me as I have read in other cases already reported and filed.
Dont become victim number 39 (Im number 38) that has had the spine to report this. Run! If that isn't enough, remember what I said in beginning, this industry is NOT regulated and they know this. There is no recourse. Don't be the next fool.
1 Updates & Rebuttals
Mark S
Vancouver,British Columbia,
UPDATE: Better Business Bureau Complaint Results
#2Author of original report
Wed, September 10, 2014
On august 4th, 2014 I filed a complaint against Canadoan Pardon Services...a.k.a Record Suspension Services in Toronto for failing to provide any of the services I hired then for, and fraudeulently keeping my VISA Payment.
Today I received my official response from BBB for my complaint, and here is official outcome. Please let me atate for the record, if you tihnk you have any sort of protection from these types of fraudulent transactions because you paid by Visa, MC or AMEX, think again. You would be DEAD wrong. TD Visa is dragging thier feet and wont refund the funds paid. They couldnt care less. I however will not be detered. I wil be taknig this to the press and media.
PLEASE, do not get suckered into this program. You will loose. Do your homework, do your research. WALK away from these two companies.
Good Luck.
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Complaint ID#: 1303142
Business Name: Canadian Pardon Services
Your BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. The case has been closed as will be reported as UNANSWERED.
Your BBB develops and maintains Business Reviews on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.
If the company has contacted you regarding resolution in the interim, please notify your BBB.
Please note, if your dispute falls under the legislation of the Consumer Protection Act, 2002, The Ministry of Consumer Services may be able to assist you. They do not deal with complaints under the value of $500.00. To determine if you have valid complaint under the legislation, we would suggest contacting them at the following:
Ministry of Consumer Services
Consumer Protection Branch
1201 Wilson Ave, Building A, Box 450
North York, ON M3M 1J8
www.ontario.ca/consumerservices
consumer@ontario.ca
ph: 416-326-8800/800-889-9768
fax: 416-326-8665
Sincerely,
Ashley Johnson
Complaint Administrator
BBB Complaint Department
ashley@mwco.bbb.org