Complaint Review: Recreation Factory Warehouse

I purchased a Leisuretime 27ft. pool from this company three yrs ago. It took almost the whole summer to get the pool. I had to take an existing smaller pool down so my kids were very unhappy.

When they made the pad it was too small for the poool that they knew we purchased so later a new pool builder came to make the pad the correct size.Then my pool had been robbed of parts,so as the rails were missing had to wait again on that.

Then finaly it was put in. Great!! Just one yr later there were giant lumps and holes in the bottom because the pad was not done correctly and sand was not adequate. Wait again drain,(pay for more water) get it redone and refill.

That work destroyed some of the top plates that go on the rail. We waited all last year for more and this year ordered more again 6 weeks ago.

They are still not in! We also cannot go over there and get any other parts we need, nothing is ever stocked. We have also been victimized on the chemical use by being told to but expensive chemicals thet did not do the job and later I found out some of the chemicals they told me to use canceled out each other.

Their people are not trained and could care less. They only want to sell pools that are not in stock and make customers wait for them to get them after they get a big demand. This is illegal!

They also use free credit offers to get you in then,when you buy they bill the credit company before you even get the pool. This is also illegal!

The Associates foolishly do not check before they pay the pool company to see that the pool was installed! They do undercut local competitors price,

But you get what you pay for and more grief than you will want! I will never purchase from them and only the POOL Place in future.

Please beware new companies and use established people. They lasted for a reason.

Steve
Chattanooga, Tennessee