RECREATIONAL FACTORY WAREHOUSE ripoff victimized many consumers Greer South Carolina
Bought a 18' Espirit Pool from this company on 6/21/2002. Paid $1,399.00($1,468.95 total) CASH for this. Butch, the salesman, gets his commission, is in the running for his big 61" RCA TV, and the company is $1,468.95 richer. When I bought the pool, I specifically asked "How long do I have to change my mind?" The clerk, Becky I think, said very bluntly, "3 days".
I log on to internet today only to find this site and LOTS of complaints. I called Butch who insists I (wish I could underline that!) had "Signed a paper saying the pool was recieved in 'satisfactory condition' and all sales are final". I have not left NC today. And I have red hair, no one could miss me Now. If a company is reputable, and really stands behind their products, why would they say, "ALL SALES FINAL". They apparently don't care about customer satisfaction, they lie to get you to buy, then they send you on your merry way.
I would also like to say I contacted the ESPIRIT manufacturer directly, (Jamestown Rd in Columbia SC), their pools from their factory is $1,459.00. How can Recreational sell for LESS than the maker?? Probably the one's they are selling is factory rejects or ones the company had problems with!!!!!!!
I plan to file a formal complaint with their local BBB in Greer. I simply wanted to bring the pool back for a refund. But, this company seems to like the hang up button. Oh, and I called the store in Charlotte, NC and though Butch advised the 18' was only $100.00 less than the 24' ($1,699.00), he would sell it for $300.00 less for $1,399.00. Charlotte sales this pool for this price everyday!!!!!
The only "warrenty" or guarentee they give is "double the difference". They are all liars, thieves, and they deserve to be run out of business!!!!!!
Buyers BEWARE!!!!
Diane
Marion, North Carolina
1 Updates & Rebuttals
Brian
greer,South Carolina,
store response to incorrect comments
#2REBUTTAL Owner of company
Sat, June 22, 2002
It is true , the 18ft Esprit purchased is sold lower than most other , if not all other retail outlets . what is not true is why .... we participate in volume purchases every year ( over 20,000 pools ) which allow for significantly lower purchase prices than others can get the product for . We pass this savings on to the consumer and proudly advertise our low price guarantee . The pools are ALL NEW , with full warranties and without exception ARE NEVER seconds as the consumers comments .
All our staff are trained to sell in an exact manner and we NEVER tell a customer any product may be returned . It is true ... all sales are final , and this is put on the invoice for the customer to read , sign at the sales counter and again sign a SECOND time when the product is received . We have experienced problems in the past with pools where damage has occurred to the poolw wall or the liner which cannot be determined until the pool is built and full of water . Resultant problems from this are horrendous . Pools are never returned .
Perhaps buyers remorse is better fit here but certainly nothing the store has done then or will do in the future will be different . We fully stand behind our product , warranties and guaranties . Retail business is a competitive one and the pool selling season is short . Other stores will give contradictive information in the hopes of making a sale and confuse the consumer in some cases .
We take great pride in our sales presentations and fully explain all parts of the product and the sale price of the pool . Staff are commissioned and of course are rewarded only once the product has been delivered . This pool was sold correctly by the salesperson in all ways . The consumer is incorrect in their opinions and we would be glad to review this situation or any other one with prospective buyers , current or past .