Complaint Review: Red Box

I'm confused:) If you put your personal movies in the REDBOX kiosk, then where are their movies?  I rent from REDBOX all the time but never once accidentally or almost put my DVD's in their case.  It is a very distinct case and it only accepts their case.  I am just trying to follow what happened because I have went to the kiosk at night, in a hurry and almost drove off only to have my kids notice the movie was hanging out because I tried to insert it the wrong way.

My kids are too big to fit into the slot.

So if you put the wrong disk in, is it really unreasonable to ask that it be returned to you?  The realization was made right away, the machine displayed an error message saying that they were the wrong disks but wouldn't give them back.

If my kids got locked inside a store and the company refused to let them out that would be kidnapping wouldn't it?

It is just frustrating, the wrong disks weren't put in that machine on purpose to create a problem but there is a definite bug in the system that exacerbates the problem by not working correctly.

The original frustration of having the disk lost to the machine was not what prompted the rip-off report.  It is that it has been 2 weeks plus now and we still can't get it back.  Mistakes happen but their customer service is so awful that the problem just won't go away.  Why would anyone want to do business with someone like that?

What more could there be.  If it were my company, vending machine I wouldn't want to deal with this so I would want the system to reject the wrong disk.

If you make it a pain to use and even worse to try to rectify then why use the service?  Eventually they go out of business, or you get the wrong person upset that they can't get their movie out, credit card charge corrected or whatever and then they vandalize your machine.  That costs you way more money than the simple fix of making sure your kiosk that is the same color as the one 2 blocks over doesn't accept the wrong disks, make yours a green box or the slot a different size, or like a bill changer if it can't read the disk or recognize it, spit it back out.

If your attitude is "well not my problem, you shouldn't have stuck them in there", then I guess I won't be back.

So much for trying to satisfy your customer.

You stuck your kid in there by accident? Would you charge them with kidnapping?

Redbox units are automated kiosks which means that somebody had to physically insert DVDs into the unit. Apparently somebody put the wrong DVDs into the Redbox and didn't realize it at the time.

I doubt that Redbox would bother showing up in small claims court and even if they did they will probably cite this clause on their terms and conditions:

"IN NO EVENT SHALL WE, OUR MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF OUR KIOSKS OR MEDIA, THEIR CONTENTS OR OUR SERVICE. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW.

YOU ACKNOWLEDGE THAT YOU WILL BE FULLY LIABLE FOR ALL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF OUR SERVICE AND KIOSKS."