Complaint Review: Red Box

 I rented 3 movies from Red Box a little over a month ago! I returned the movies the next day like I was supposed to! When I received my paycheck on my card on October 1, 2015 my card was charged 16.32, when I called to dispute the charges I was informed that I had a remaining balance of $7.89 and would receive my refund 5-10 business days after it was collected! I specified to them that my card would not have any funds on it until October 13, 2015. They continuously attempted to remove the remaining balance from my account even after I told them there would be no money there until the specified date! B

y them trying to collect my account was charged a decline fee of $1.25 each time the attempted to collect and they tried 6 times!! When I called to confront them about the situation, the representative put me on hold, telling me he was going to speak with his supervisor! When he came back on the line, I was told the the remaining balance would be canceled out and I would get a refund of $19.20 because of the charges from the late fees and because if the decline fees I was charged from their attempts to collect! I have still not received my refund and when I called back today, October 15, 2015, I was informed that I was given false expectations from the representative and the supervisor that he spoke with! I was told that I still had to pay the remaining balance before I received my refund and was informed that that was all they could do!!