Complaint Review: Red Shield Auto Warranty

Avoid at all cost. Took my car in 5 months after purchasing for an air conditioning issue and found it was a broken wire between the AC pressure switch and control unit. Declined saying electrical was not covered. During that time my dealer did a pre-check found my lower and upper control arm bushings were torn.

RedShield denied. They claimed it was preexisting even though my Premium Plan clearly stated it was covered and I had no waiting period in my contract. When I finally got through to an agent, they also confirmed it would normally be covered. When I explained the rear control units were deemed fine but would eventually need replacing they said they would have to be considered "total failure" to be covered.

When asked what that meant they couldn't explain or verify if "torn" was a total failure or not. I am now figuring out how to litigate but wanted to voice my displeasure in as many spots as possible. Already submitted to BBB who has 107 complaints on Red Shield.