Redbox DVD Rentals; vending machines charging twice for each rental Terrace, Illinois
I work the graveyard shift, and swing by a 7-11 with a redbox vending machine. I usually get there between 9:10 and 9:35 PM. I've rented movies before and had them
double bill me before. I quit using them. Recently I rented 3 DVDs on 3 consecutive.
nights.Returned each the following night within 10 minutes of rental. I expected to be
charged for 1 night each. Again, they have double billed me. My debit card shows 6
charges of $1.25 + tax for my rental of 3 DVDs, each for 1 night. The first time it was
for 4 movies, this time it's for 3. That's $1.25 + tax times 7. I will fill out an online
complaint @ redbox's website. I will NEVER again use their rip-off vending machines. These machines are outside 24/7. Nobody around lots of the time. Graffity much?
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Return Time..
#2Consumer Comment
Sat, August 14, 2010
The return time for RedBox movies are 9PM, and I don't think that it yours would be any different. So no matter when you rent them they are due by 9PM the next evening. So if you are returning them at 9:10-9:35PM you are being charged an additional day and it is not a double charge. Perhaps you could "swing by" the Redbox to return them before you start work.
Oh and if they have graffity on them that is not the fault of Redbox, but the people who don't have respect for other people's property.