Complaint Review: Redbox

BELOW ARE A FEW OF THE PEOPLE I HAVE CONTACTED
BBB OF TEXAS
CONSUMER COMPLAINT DIVISION OF THE TEXAS ATTORNEY GENERAL
THE BAYTOWN SUN
THE DAYTON NEWSPAPER
THE HOUSTON CHRONICAL
AS WELL AS POSTED SIGNES ON THE STUPID MACHINES
"DO NOT USE THEY SAM YOUR MONEY"

Letter I would like to have published
Sunday, October 12, 2008 10:32 AM

To:
DNewsEditor@HCNonline.com
As most of us know Hurricane Ike ripped through this area. On Septermber 10th I left with my family to Dallas as most of the residents of Dayton did when they called for the manditory evacuation. It has been over a month and things are getting back to normal or so I thought. I logged on to my checking account yesterday and found a charge on my account from REDBOX for $81.19. I called them and they said that these movies were rented on the 11th. I was told to contact my bank to report the charges. I called my bank and they asked me to call REDBOX back and make sure they do not collect on the charge because they have opened a fraudulant charge report. I did just that. I checked my account again on Sunday morning and low and behold there is the charge that was in pending status now has been deducted from my account ( by this time I am so mad I can chew nails).. I called my bank again and they said because they have already collected I have to call redbox for a refund. I called them and they are REFUSING To give me my money back, they said SOMEONE had to swipe my card to get movie(s). I know just like everyone else that we here in DAyton were without power for over 3 weeks, Of course they are saying that the REDBOX that we supposidly rented from was in DAyton and at walgreens?? I have turned this over to the Attorney General and The BBB. I just wanted to let fellow citizens know to watch there accounts if they use the REDBOX system.

Jennifer
dayton, Texas
U.S.A.