Reebok Outlet Store, Ripoff, Manager Lied, Marlboro Massachusetts
I went to the outlet store in Marlboro, MA on Saturday, 4/9/05 and bought 2 pairs of shoes for my son, the sizes are 3.5 and 4.5. It turned out the size 3.5 was too small, so I went to the store on the following Saturday, 4/16/05 for exchange. When I checked out, the cashier did not give me the exchanged shoe(size 5), I had other purchases and didn't notice it.
On the second day, I realized it and called the store, I was told I could bring the receipt and they will take care of it, unfortunately I didn't catch his name on the phone at the time. I told him I didn't have time on the weekdays but I would be there on weekend. so on the weekend(4/23/05), I made another trip which is more than half an hour from my home, the store manager told me he couldn't give the shoes because the cashier wasn't on
duty and I couldn't give him the name who answered my phone and store inventory indicates no extra size 5 of shoes, but he promised he would look into this and call me back. I never got any phone call from him.
My complaints are
1. if I walk out of the store without my exchanged shoes, I suppose it was the cashier's fault, but when I got there, the store manager said "If your story is true, we should have one extra pair of shoes, but we don't." he blamed me as if I was lying.
2. The manager lied, he took my name/phone number, made copys of my receipts, promised he would get back to me, but I never received the phone call.
3. the pair of shoes costs only $18.00 after discount, I don't really care about this money, what made me feel angry is the way they treated me, like I was lying, I feel so much insulted even now after 5 months past.
Peg
Maynard, Massachusetts
U.S.A.
2 Updates & Rebuttals
Peggy
Acton,Massachusetts,
U.S.A.
If I walked out of the store
#3Author of original report
Wed, September 14, 2005
"If I walked out of the store without the exchange shoes, I SUPPOSE it's the cashier's fault"
OK, I might not be clear to state it, but the truth is the shoes were inside the counter when I checked out. I handed in the shoes for exchange, but since I need to made other purchases, he said he would keep them for me. but when I checked out, he only gave me the receipts but forgot to give me the shoes.
Even if it was my fault, I did not deserve to get insulted as if I was cheating.
Cory
San Antonio,Texas,
U.S.A.
What?????
#3Consumer Comment
Wed, September 14, 2005
"If I walked out of the store without the exchange shoes, I SUPPOSE it's the cashier's fault". If I went to a restaurant and forgot to eat my meal, that's the waiter's fault. If I bought a new car and left without driving it off the lot, that's the salesmen's fault. If I bought a big screen TV and left without picking it up, that's the salesmen's fault. If I made a Dr's appointment and went to the Dr.'s office but forgot to see the Dr. , that's the Dr.'s fault. If I went to the bank to cash a check but forgot to get my money, that the teller's fault. There's alot of fault out there.