Complaint Review: Cheryl Reed Reed Realty

My father transitioned to his Heavenly Father on May 19, 2015. She was a property manager for one of my fathers property and was an agent on others. Several days after he transitioned, we contacted Ms. Reed to advise her of the situation. She sent us a letter indicating that since my father had passed, the property management contract/ and whatever other real estate holdings were in the works or upcoming would be terminated. The letter indicated that she would send me the keys to the property and also notify the tenants of the situation and I was hoping to make contact with the new tenants to begin collecting the rent, introduce myself, etc. As weeks passes and we had not received any income from the rental nor had we recieved the keys to the property that my father owned outright, my brother called her to inquire and a gentleman said "Your father is dead". We took that to mean, "There's nothing you can do to us, so we are going to continue to collect rent" and not communicate with you. She has been non-responsive and failed to conduct herself in an ethical fashion. As much as I would like to believe that there is miscommunication, the more that I feel that misconduct has occured. Granted, my brother has had the majority of the verbal communiations, and she has sent me the paperwork advising that she will return the keys. Nearly two moths after my father departed this earth, she has yet to follow through on any of the promises she made in her written letter nor has she given any explanation as to why she continues to collect rent if indeed she terminated the contract as she indicated.

Ms. Reed has deliberately lied and misled us as to her true intentions. We would request a speedy resolution to this unfortunate situation whether that comes from the real estate association, licensing board, mediation, hearing, burearu, or broker as I feel that the Code of Ethics have been violated.