Complaint Review: Refreshe Derma

My experiences with this company are similar to the others already reported.   I responded to an internet offer for two beauty creams supposedly, with celebrity backing, free except for $4.95 shipping on one and $3.95 on the other, with no apparent commitment.  I received the order almost two weeks later.  I tried them, found them worthless, and quit using them.

Several weeks later, I received a call from my credit card company, questioning a charge from Refreshe Derma for $98.51 and one from Firmmagskin for $97.41, two weeks after I had placed an order for the samples, on my debit/credit card.  Also, a month after that, there was another charge from Refreshe Derma for $98.51.  I was unaware of any of those charges.  

I never received the order for the two products, but I did get the second Refreshe Derma.  Following the directions from the bank that had issued the Visa debit/credit card, I called the company at the phone number next to the company name on my credit card charge, talked to a representative to cancel any further charges, and after a long conversation offering me many other options, received her promise to credit my account if I returned it.  I did, mailed it, checked the tracking for confirmation of receipt, and eventually received a refund to my account.

However, over two months later, I have not received the almost $200 in products for which I was charged only a few days after the samples arrived.  My bank has now informed me that the card company will not allow them to pursue the company any further.

I originally ordered the samples in good faith but now realize that my naivete' made me the victim of an expensive scam.  I have wasted not just money but also many hours of my time.  I am a senior citizen who has been cheated.  I'd be interested in knowing if there is a state or federal department to which to report this company.