Complaint Review: Refund Recovery

I have read the various reports at ripoffreports & thank you all for warning me about this company, I will not be sending them a cent. I went to the website & it was not proffessional looking at all. Did you see all the post scripts at the bottom, it was so unproffessional looking! I got three e-mails from them in my inbox from one day, they are desperate. It's so pathetic that people can steal from people like this. Definitly a scam!

looked into this opportunity a little while back by contacting UPS... here is what they say:

----- Original Message -----
From: Customer Service
To: Pam
Sent: January 30, 2003 2:59 PM
Subject: UT20030130_0000000159 General Question

Please include the following line in all replies.
Email Reference Number: UT20030130_0000000159

Dear

Thank you for your inquiry concerning Guaranteed Service Refund recovery software being promoted on-line as a work-at-home opportunity.

UPS is not affiliated in any way with this company, nor does it sponsor or endorse this company's software. Therefore, should you decide to purchase this software it is completely at your own risk.

As you make your decision, please be aware of the following:

1. UPS reserves the right to refuse any request for refunds when such request is made by, or based on information obtained by, anyone other than the payer of the shipping charges. See the UPS Service Guide Terms and Conditions located at www.ups.com/using/service...terms.html

It is our current policy to issue refunds only to the payer of the shipping charges.

2. The UPS package tracking systems accessed via the UPS Web Site (the "Tracking Systems") and tracking information obtained through the Web Site (the "Information") are the private property of UPS. UPS authorizes use of the Tracking Systems solely to track shipments tendered by or for you to UPS for delivery and for no other purpose. Without limitation, the Information may not be reproduced, distributed, copied, stored, used or sold for commercial gain without the express written consent of UPS.

See the UPS Tracking Terms and Conditions accessible through
www.ups.com/tracking/tracking.html

3. Access to shipping-related systems and information at the
UPS web site through the use of automated inquiry devices, robots, or repetitive data gathering and extraction tools with similar functionality are unauthorized and expressly prohibited. See the UPS Web Site Terms of Use accessible through ups.com/

UPS urges you to determine whether the software you are inquiring about accesses the UPS systems or information for any of these unauthorized purposes or is otherwise in violation of the UPS terms and conditions. Please be advised that UPS will enforce its rights to the fullest extent permitted by law to prevent any unauthorized use or access to
its systems.

Thank you for using UPS Internet Services.

Ben

I hope this helps! ~ Pam

Lynn from Georgia, Your dead wrong! We are not dumb, and the directions are easy! However, if your software is not working or you have questions about setting up a client and Refund Recovery stops answering your questions! What do you call that? Further, I found another company selling the same software, the same name, and guess what, they have the VERY same online training manual down to almost everyword-

Refundproccers.com in florida! I don't know anything about this company, but it seems these people are all selling the same software and pushing the same online training manual!

Refund Recovery has a bad record, that is clear! They can't be trusted for anything!

Hello Lynn,

We conduct all Customer Service via e-mail and we make every effort to be thorough and prompt with responses. In order for our company to
handle customer service on the phone we would literally have to quadruple the price to cover the cost. Most importantly, our customers
can have answers to their questions in detail and have the ability to print them out rather than trying to remember a phone conversation. It is simply more cost effective for both of us to communicate by e-mail.

This allows us to charge a lower price. How would you feel about a price of $495? Most prefer the lower price; also we can provide
customer service for longer hours this way.

We are excited about helping you build your business. As you have questions, please feel free to contact us at any time.

Garry,
Customer Service

I work with this software every day. I e-mail the company and they e-mail me back. The fact is that they just don't have time to be irritated with people who can't follow instructions or comprehend simple ideas.

You admit you have never used the software so how can you possibly testify that it doesn't work?

I have no problems with the web sites either. Everything works and if you went to the order page, you would have found the phone number. I did.

As for Pay Systems, they were a lot of help to me and I got my order in just 3 days. If you don't know, you are not entitled to any refund unless you actually used the software for 30 days.