Regency Furniture Bad Customer Service, No Return Policy Brandywine Maryland
Horrible customer service, a rip off! We purchased a media center for our family room which was picked up at their warehouse. My husband was asked to inspect it, which he did. When he got home we opened the entire box and unpacked the glass shelves that were packed at the bottom of the box. 4 out of 6 shelves were cracked; I called customer service, I was told I'd have to pay because we didn't inspect the unit. I escalated to a customer service manager, was again told we should have inspected the unit at the warehouse.
It's impossible to remove the entire unit from the box without tearing the box open to retreive the shelves packed close to the bottom. I was told it was our responsibility and that it would cost $125 to replace the shevles. After refusing to pay that charge, I told them I wanted to bring the unit back. Guess what, they don't allow returns! SHADY COMPANY, stay away, I will NEVER purchase from any of their stores ever again. Go somewhere else, 75% of their furniture is outdated anyway!