Regency Furniture ripoff Brandywine Maryland
On 2/16/04 I went to the store and purchased a bedroom set for $1423.00 I was told I would have the set delivered that week. I have been calling only to hear that it is not in stock. I called on 3/5/04 and they said that they had the nightstands. I told them that I wanted my money back and they told me that I would have to speak to a managet named "Barry" on saturday. I called and spoke to Barry who told me that he was not giving me my money back - I asked him for the owners number and he laughed at me and said "GoodLuck anymore questions?" and hung up on me. I have not been able to get my money or refund and I am at a total loss as to what to do now. I have filed with the BBB and FTC and a couple other resources.
Jennifer
Waldorf, Maryland
U.S.A.
1 Updates & Rebuttals
Ken
Brandywine,Maryland,
U.S.A.
Full Refund Given
#2UPDATE Employee
Mon, March 22, 2004
Whenever a customer makes a purchase, we provide an estimated lead time for the merchandise to arrive. If the merchandise is currently in stock, we set up a delivery date immediately. We would never claim that merchandise would be "delivered that week". Clearly, customers need to make arrangements and such so that they would be home to receive the order.
In this case, the set would have to be ordered and we informed our customer that the normal lead time for these items is 2 - 3 weeks. When she called on the 5th of March, we informed her that the manufacturer had delays in their shippment. Given that she would not wait, she expressed her desire to cancel over the phone. However, for the protection of our customers, we only process cancellations in person.
On the 15th of March, her first visit to our store since initially making her purchase, we immediately gave her a full refund on her Visa card on the spot. We are NOT in the business to "ripoff" customers. In cases where our vendors do not ship merchandise acccording to a timeline that they provide, we always offer a full refund.