Complaint Review: Regina Quinn- Wind and Water Massage Studio

Regina Quinn is a poor business woman.  She is disorgnaized and cannot maintain her website and at times her online scheduler.  On several occasions I had appointments with Regina Quinn - she cancelled the appointment 30 minutes prior.  This is after I texted, emailed and messaged her on Facebook the week leading up to my appointment.  She did have a legitmate excuse but could not comprehend the inconviece she caused me by not making sure I was aware of her predictment.  It appears she sent me an email in the morning - I did not receive the email.  30 minutes prior to the appointment she texted me to ask me if I received her email.  She then made excuses of why she could not text or call me earlier - her phone was updating all day.  She also admitted that the emial was returned.  Regina does not understand that the inconvience she caused me - I left work early.  This is not the first time this has happend.  She cancels 30 minutes prior with a bunch of excuses which she was aware of early in the day.

if you google Regina Quinn there are many reviews with the same issue.  See Ripoff Report #1240824- same issue.

I asked for a refund as I purchsed a package of 6 massages and only used one - refund of $195.  Regina said she would refund my money  by October 15, 2015 but I never heard from her.  I attempted to contact her - but she did not respond.  I reported her to the BBB but she never responded to the complaint.  Finally, I took Regina to small claims court and I won.  I have not heard from Regina nor has she returned phone calls, texts or emails.  She has had every opportunity to refund my money.  This is the first social media report that I have filed - I did not want to hurt Regina or her business I just wanted my money back as she breached the client-massage therapist relationship and I would never feel comfortable with her again.

Prior to all this I sent my neighbor for a massage - she did not show up.