Complaint Review: regional finance

I went into the dillon office to make my payment. When I entered the store the csr was talking to her boyfriend and wasn't interested in taking my payment. I stood there a couple more mintues til the lady sitting at the first desk said someone will be with you, then and only then did the csr take my payment. And as she was taking my payment she had a really nasty attitude like I was cutting into her personal time. When she gave me my repceit I seen where I could renew my loan. When I asked about renewing she got an even bigger attitdue. She was real short and snappy with me when I asked a question. While she was sitting in the booth with me she was telling me where to sign but on her personal cell texting. I asked where was the mgr and she said at lunch I asked when would he be returning she was rude again by saying she didn't know cause he did have a hour lunch. The other lady seen by that time I was getting upset myself and said the mgr should be back in 30mins. I was so furious when I left out that office I swear I will never due business there again as soon as I make my last payment. The csr name is STEPHAINE MATTHEWS.