Regions Bank Miss Bertha ( waste of time), rude unprofessional . Donald Reynolds Credit center manager( told to us that after ten attempts he was not going to return any calls). Vickie Yackel/ Purportedly a VP of Dept. in Birmingham . calling a ballon, lied to us to re-do loan. No help .We paid perfectly and they are going to report payment of 67000 as delinquent Birmingham Alabama
Loan has been $400 to 425 a month. They told us they wanted to convert to a fix rather than a Heloc 7 years ago. Regions had been our business bank and we did tremendous business with them . Our building burnt down and after the loan officer approved loan they altered the documents to say a 10 day approval. Went on to say that they changed their mind and didn't like the business we were in. Lastly they released $180,000 of our mony to a contractor without checking what stage it was in leaving us upside down over $100,000. Never missed a beat on the loan that they hold on our residence as a second for which we built in 2003 and still reside. They lied to C FPB about trying to offer us help when in fact they told us that they were removing file ( as was told by some minion in the loss mitigation department ) for which she was only a processor. My wife's credit is perfect and although high balances she has the ability and desire to continue to pay this loan off in a timely fashion. Due to the government restrictions posed by the Dodd Frank the banks can hide behind lower credit scores. ALthough my wifes is just about 700 with no missed payments EVER the bank intends on putting this on our credit as a missed payment of $67,000.
These people should be in Jail not doing business with the public in this fashion.