Complaint Review: SmartStyle Aka Regis

I work at BoRics (a salon also owned by Regis) and we use Redken colors instead of Matrix. While I admit that I am not familiar with Matrix color, Redken has 2 types of color: shades EQ and color gels. Shades is a semi-permanent haircolor and Color Gels is permanent. Some stylists are not aware of this and use Shades, and it will fade. However, the Color Gels should not fade.

Do you think that maybe whoever did your hair used a semi-permanent haircolor? That seems to me like it might be the case. I've always used Redken colors and have never had a problem. (However, I must admit that I have only been doing hair for three years.)

okay I am a stylist at a regis owned salon

1. at my salon, the prices are cheaper than other regis salons, color starts at 45.
2. the color wont always be perfect especially if you have box color, sun-in, or henna in your hair.
3. not all color sits in hair well, i colored someones hair and it was in for the max time of 45 min (after the max time it does nothing). and it didnt stay in.
4.RED COLOR FADES THE FASTEST!!! you cannot expect red to stay in your hair without maintaining it very well.
5. the "special" shampoo?? if you use regular shampoo the color fades from the uv rays of the sun and regular non color safe shampoos have sulfates in them which also makes the hair fade faster.
6. do not make generalizations about all regis salons, there are so many. and all stylists are different. learn the facts

oh and all permanent hair colors have ammonia in them. if u want to complain do it yourself

okay I am a stylist at a regis owned salon

1. at my salon, the prices are cheaper than other regis salons, color starts at 45.
2. the color wont always be perfect especially if you have box color, sun-in, or henna in your hair.
3. not all color sits in hair well, i colored someones hair and it was in for the max time of 45 min (after the max time it does nothing). and it didnt stay in.
4.RED COLOR FADES THE FASTEST!!! you cannot expect red to stay in your hair without maintaining it very well.
5. the "special" shampoo?? if you use regular shampoo the color fades from the uv rays of the sun and regular non color safe shampoos have sulfates in them which also makes the hair fade faster.
6. do not make generalizations about all regis salons, there are so many. and all stylists are different. learn the facts

okay I am a stylist at a regis owned salon

1. at my salon, the prices are cheaper than other regis salons, color starts at 45.
2. the color wont always be perfect especially if you have box color, sun-in, or henna in your hair.
3. not all color sits in hair well, i colored someones hair and it was in for the max time of 45 min (after the max time it does nothing). and it didnt stay in.
4.RED COLOR FADES THE FASTEST!!! you cannot expect red to stay in your hair without maintaining it very well.
5. the "special" shampoo?? if you use regular shampoo the color fades from the uv rays of the sun and regular non color safe shampoos have sulfates in them which also makes the hair fade faster.
6. do not make generalizations about all regis salons, there are so many. and all stylists are different. learn the facts

okay I am a stylist at a regis owned salon

1. at my salon, the prices are cheaper than other regis salons, color starts at 45.
2. the color wont always be perfect especially if you have box color, sun-in, or henna in your hair.
3. not all color sits in hair well, i colored someones hair and it was in for the max time of 45 min (after the max time it does nothing). and it didnt stay in.
4.RED COLOR FADES THE FASTEST!!! you cannot expect red to stay in your hair without maintaining it very well.
5. the "special" shampoo?? if you use regular shampoo the color fades from the uv rays of the sun and regular non color safe shampoos have sulfates in them which also makes the hair fade faster.
6. do not make generalizations about all regis salons, there are so many. and all stylists are different. learn the facts

I read your response about your color fading. I have been a stylist for 16 yrs and from what I have read about your hair problem shows me that you have a porosity issue. With that you have can have too much color absorbtion as well as color fading rather quickly. What you need to do it use a product that will seal your hairs cuticle layer and repair the damage. Joico I remember always gives this information very clearly on the bottle. They have a product called K-pak. Use that once or twice a week. Always use a conditioner on your hair. Summer is notorious for fading hair color. Make sure your products have a UV protector as well. It is important that when applying color to porous hair that when we choose a hair color we go at least 2 shades lighter than what we want and then use a color sealer. Also if you have well water that also could play a role. But when a client comes to me, its my job to ask these questions and make sure they are following through on their end and make sure I am doing everything I can to make sure it sticks. Reds also fade faster. I have a client of mine who has very resistant white hair and no matter what I do it still fades. Sometimes you just can't help it. I understand your issue. If you were my client I would rather make a deal with you for frequent visits rather than charge you and arm and a leg in one sitting. I hope you find a great stylist who will listen to your concerns.
Paula

I spent 160.00 for color and a cut. I nearly fell on the floor with this "amont due" . Lesson number one learned. NEVER sit in the chair without clearly CLEARLY understanding the amount that you will pay when you leave.

I really loved the color of my hair to be honest. Although the root area was RED/orange I figured in a few days it would settle down.
Little by little the 160.00 color well minus 30 for the cut, the color started to fade...and fade and FADE back to my original color. I was shocked and rather upset by this.
So I called and spoke to the mang. she was very kind and offered to "re-do" my 'do'.
She said she would bring me back to a very PRETTY brown at no cost of course.
Well,,,,,, I couldnt believe my eyes. IT WAS BLACK.

I was not about to say "well, I dont like it" out of fear of what color would be put on next.
So I paid for some "special color shampoo and conditioner" and walked out.

This was one week and 2 days ago, and would you believe all THAT color is gone now too.
STAY CLEAR of Regis. Sorry to say they are over priced and products wash out after 7 days. NOT WORTH THE DRIVE or headache that goes with over treated hair.

First of all, Smart Style is a good family salon! We use good color. We use Matrix. ("Oh, and Color sync") Just because someone messed up doesn't mean that were all losers!

What kind of cheap color do we use?

It is not uncommon to find unprofessional behavior and uneducated employees within any business; I do not believe it is relegated only to Smart Style salons. Color is tricky for stylists; it takes experience and good education to understand it thoroughly; and if a hairdresser is distracted and harebrained forget it! Before receiving any kind of service within a new salon I suggest that you ask a stylist in the salon who they would choose to perform a color service on them.

Most of the time they will honestly tell you who to avoid and to ask for. If they don't really care to give you help they may say, 'Well, we're all good.' Ask another stylist. Also: My advice is to sit and watch for awhile before you sign in for a service. You will see who is focused, consistent and friendly. You can request that stylist. If you like your end result, get their card.

Call the salon for their schedule on a day you think you may need them. Tell that stylist if he/she leaves that salon to give you a call. Then give them a nice tip so they'll remember you! Smart Style salons all have a high turnover rate with employees (stylists don't get to choose their schedule as in a private salon enviroment and are paid a low base rate and low commissions, leaving them filling overworked and underpaid) however there are stable and knowledgable stylists at Smart Style; you just have to be able to spot them out! Oh, and as far as color lines I am not aware of what color line Smart Style used when this client received her service; now we use Matrix SoColor and ColorSync, as well as Matrix perms. One last thing: I worked in a private salon for two years where the owner used $2.99 perms from Sally's and regularly gave clients chunky orange foiled highlights and mullets. So Smart Style definitly does not have a monopoly on bad hairdressers.

It is not uncommon to find unprofessional behavior and uneducated employees within any business; I do not believe it is relegated only to Smart Style salons. Color is tricky for stylists; it takes experience and good education to understand it thoroughly; and if a hairdresser is distracted and harebrained forget it! Before receiving any kind of service within a new salon I suggest that you ask a stylist in the salon who they would choose to perform a color service on them.

Most of the time they will honestly tell you who to avoid and to ask for. If they don't really care to give you help they may say, 'Well, we're all good.' Ask another stylist. Also: My advice is to sit and watch for awhile before you sign in for a service. You will see who is focused, consistent and friendly. You can request that stylist. If you like your end result, get their card.

Call the salon for their schedule on a day you think you may need them. Tell that stylist if he/she leaves that salon to give you a call. Then give them a nice tip so they'll remember you! Smart Style salons all have a high turnover rate with employees (stylists don't get to choose their schedule as in a private salon enviroment and are paid a low base rate and low commissions, leaving them filling overworked and underpaid) however there are stable and knowledgable stylists at Smart Style; you just have to be able to spot them out! Oh, and as far as color lines I am not aware of what color line Smart Style used when this client received her service; now we use Matrix SoColor and ColorSync, as well as Matrix perms. One last thing: I worked in a private salon for two years where the owner used $2.99 perms from Sally's and regularly gave clients chunky orange foiled highlights and mullets. So Smart Style definitly does not have a monopoly on bad hairdressers.

It is not uncommon to find unprofessional behavior and uneducated employees within any business; I do not believe it is relegated only to Smart Style salons. Color is tricky for stylists; it takes experience and good education to understand it thoroughly; and if a hairdresser is distracted and harebrained forget it! Before receiving any kind of service within a new salon I suggest that you ask a stylist in the salon who they would choose to perform a color service on them.

Most of the time they will honestly tell you who to avoid and to ask for. If they don't really care to give you help they may say, 'Well, we're all good.' Ask another stylist. Also: My advice is to sit and watch for awhile before you sign in for a service. You will see who is focused, consistent and friendly. You can request that stylist. If you like your end result, get their card.

Call the salon for their schedule on a day you think you may need them. Tell that stylist if he/she leaves that salon to give you a call. Then give them a nice tip so they'll remember you! Smart Style salons all have a high turnover rate with employees (stylists don't get to choose their schedule as in a private salon enviroment and are paid a low base rate and low commissions, leaving them filling overworked and underpaid) however there are stable and knowledgable stylists at Smart Style; you just have to be able to spot them out! Oh, and as far as color lines I am not aware of what color line Smart Style used when this client received her service; now we use Matrix SoColor and ColorSync, as well as Matrix perms. One last thing: I worked in a private salon for two years where the owner used $2.99 perms from Sally's and regularly gave clients chunky orange foiled highlights and mullets. So Smart Style definitly does not have a monopoly on bad hairdressers.

It is not uncommon to find unprofessional behavior and uneducated employees within any business; I do not believe it is relegated only to Smart Style salons. Color is tricky for stylists; it takes experience and good education to understand it thoroughly; and if a hairdresser is distracted and harebrained forget it! Before receiving any kind of service within a new salon I suggest that you ask a stylist in the salon who they would choose to perform a color service on them.

Most of the time they will honestly tell you who to avoid and to ask for. If they don't really care to give you help they may say, 'Well, we're all good.' Ask another stylist. Also: My advice is to sit and watch for awhile before you sign in for a service. You will see who is focused, consistent and friendly. You can request that stylist. If you like your end result, get their card.

Call the salon for their schedule on a day you think you may need them. Tell that stylist if he/she leaves that salon to give you a call. Then give them a nice tip so they'll remember you! Smart Style salons all have a high turnover rate with employees (stylists don't get to choose their schedule as in a private salon enviroment and are paid a low base rate and low commissions, leaving them filling overworked and underpaid) however there are stable and knowledgable stylists at Smart Style; you just have to be able to spot them out! Oh, and as far as color lines I am not aware of what color line Smart Style used when this client received her service; now we use Matrix SoColor and ColorSync, as well as Matrix perms. One last thing: I worked in a private salon for two years where the owner used $2.99 perms from Sally's and regularly gave clients chunky orange foiled highlights and mullets. So Smart Style definitly does not have a monopoly on bad hairdressers.

Hi,

What Color was your hair when you went to the salon? What service did she do (Foils, Cap , Bleach)? If your hair turned orange i am assuming that you wanted blonde hi-lites and your stylist didn't let your hair bleach (or lift to a desirable level) what you say??? well, in hair color there are 10 levels. Level 1- being black, level 10 being blonde. somewhere between levels 6 and 8 is where you got your Orange. When the other gal tried to fix it she probably forgot to review her basic color wheel. Cool counteracts warmth. She put and ash color on your hair with a green base, when she should have used an ash color with a violet base. This is simple stuff you should know or don't do hair. I am sorry for what happened to you, hope your next experiance is better. Remember my info and it will be. Go to a private salon. Find a young girl that has been in the business for more that 2 years. Also, find a salon that uses Matrix color products (ask for ColorSync) it will leave your hair in better condition than when you walk in. You need to tent back and start using reconstructive treatment to get your hair back into shape.