Regnal Media Purchased advertising that they ultimately couldn't deliver... months later, after many weeks of empty promises, I received only a partial check Vancouver Washington
Paid for advertising on tablets that were to be placed in a local restaurant, and then upgraded to a larger ad for even more money. Was told they'd ship in July. In September I contacted them because I wasn't seeing any traffic and was told they hadn't sold enough spaces to complete the project and would issue me a refund, with a check to be sent in 4-5 days. In October I called because I had not received a check and mysteriously it had been cut but never mailed. I was promised it was being mailed that day. A week later I called and Craig swore it had gone out the previous week. Another week later and still nothing. He told me it would go out the next morning by Priority Mail. Two days later it was sent by regular mail, but I at least received a check... for 90% of what I'd paid them. I called and Craig acted confused and told me he'd make sure they sent a check for the difference. Two weeks later, no check.. but they emailed to ask me to update my negative reviews. When I said I was still waiting for the balance he told me "oh, that's an artwork fee. You own the artwork and can use it elsewhere." Nowhere in our discussion of this project was any portion of the payment attributed to an artwork "fee" for their in-house artists. I have no use for that art, and did most of the work myself in the first place. Instead of an update to the reviews and BBB complaint that was filed, they've now received 2 more 1-star reviews on different rating sites and this complaint. I still want my $85 back.