Regus Nationwide
I am a Regus Businssworld member. In early July I used a Regus day office in Indiana for which I was automatically billed and I received a payment confirmation receipt from Regus . Several weeks later I received an email from Regus advising me that my account was past due and providing a link for payment. . Believing it could be an email scam I contacted Regus directly but heard nothing. I thereafter received an email from the Regus business center in Indiana telling me my payment was past due. I provided proof that the bill was paid. Nevertheless my account statement showed and continues to show an outstanding balance that is, ironically, not equal to the Indiana charge and seems not to correspond to any invoice for services. I called Regus customer service and the rep agreed something was wrong because! As noted, the outstanding amount did not correspond to a specific invoice. She promised to review and rectify this. She didn't. I called customer service 3 more times and spoke to 3 additional reps who all sympathized with my frustration but who did nothing to assist. One customer service rep confirmed that according to Regus's Businessworld Americas financial records, my credit card was on inexplicably refunded and then partially recharged for the Indiana invoice, causing the outstanding balance.
This was not true and I provided my credit card statement to Regus demonstrating the original charge and showing no refunds or partial recharges. The last rep I spoke with instead said that the outstanding balance in question was apparently misattributed to my account but she couldn't correct it because my account was terminated and sent to collections. Regus clients have no ability to communicate directly with billing, collections, or management and must instead deal with a horribly ineffective customer service staff. I have been unable to resolve this problem and as a result a $71.90 error on Regus's part is likely to negatively impact my credit. Logically I ought to pay it to avoid that problem, but I won't out of principle and I will litigate should Regus not rectify the issue or should it pursue collections.