Complaint Review: Regus West Fargo

I am diagnosed with OCD an Americans with Disabilities recognized desease. This is why I needed the mail I had in boxes scanned up to my drop box. This is why I went to Regus in the first place. To hire someone to scan my mail to my drop box and organize my mail into folders. The people at Regus where informed of my legal disability upon my hiring them over the counter.

 I hired “over the counter” services to scan 3 years of my mail, organize it into hanging folders by month and upload the scans to my drop box. This was agreed to and I gave the counter woman, “Angela” my credit card to charge the $280 dollars estimated to do the work. She kept the card number (without my knowledge) on file to charge for the work as it progressed.

 I also asked if I could have my “corporate” Post Office send me next day folders once or twice a month and alert me when that mail arrived. I was never alerted.

 Several months passed, my card was being charged, I assumed for this work and when I dropped by to see how the work had progressed, I was informed the lady working on it had quit and a new person was on it. I asked if any post office folders had arrived and they said no. However important documents had been sent by my corporate Post Office.

 This went on for about a year, during that year, when checking my file boxes I discovered 4 next day envelopes I had never been alerted about that had been sent over the last 4 months. In that batch was urgent IRS communications that caused a default issue for my business.

 Another one of these envelopes was thrown out by another Regus employee that had my vehicle registration it and I had to redo that entire process.

 All of this was in preparation for my move back to Wyoming, primarily I just wanted my old mail scanned or organized. This job just never got done and I was given excuses after excuses. I also came to realize they had been charging my card every month without authorization and that amount had now reached over $1200 and the scanned and organized mail never occurred.

 There is a lot more to this story, like the office personnel making comments to me my company was not doing well from reading my bank statements and correspondence (a total violation of my privacy).

 This year 2020 in February in disgust I came to the office to pick up the promised completion of the job and found it still had not been done. I picked up all my boxes of unsorted, unfiled and un scanned mail, verbally told them to stop charging me and threatened to file a lawsuit for their unprofessional and outright theft from my credit card.

 The following month I got charged again while in the process of moving and the surge of Covid 19 cases occurring in the US.

 In April finding that I had again been charged I called Regus and talked to Anthony. He informed me they had nothing signed to charge my card or set up a virtual office and apparently one of the previous office employees had set up a virtual account, without my knowledge or permission and my card was being charged monthly for a service I didn’t ask for or approved.

 Furthermore, to legally charge my card, you must have a signed notarized document from me giving you permission to charge me, which you do not have.

 This is my formal demand you refund in full all the charges taken from my card and terminate that illegal virtual office false agreement we supposedly have.

When this Covid19 threat is over, and I have not received full refund, I will be filing a civil and small claims lawsuit against you.