Complaint Review: Reliance 1st capital

My experience with Reliance wasn't good at all. 1st off they ran 4 hard inquires on my credit that i did not authorize and i am in the process of pursuing potential legal action . 2nd my rep corey scheduled an appraisal that took 6 weeks to get back and he nothing was done to speed that process up. 2nd we started this processs in sept and its jan of the next year almost and still not closed and i am still getting request from the loan processor. Its absolutely ridiculous! 3rd it took so long for them to close that the rate they offered me 3.75 went up to 4.6 and i wasn't even notified until i got documentation from Reliance. They did not lock me in to the initial rate like they should have. 3rd i decided not to use them for the refi because of all the errors and mistakes that were made by them. I'm going to file a Better Business Bureau complaint as well as other complaints about my experience, do not use them.