Complaint Review: Reliant Energy Company

I have this stupid company for my four business, in one of my business when it is up for renewal they don't send any renewal notice, in the monthly below energy usage they have a box that says" Your current plan will end soon. Renew your plan today and secure Fixed energy charges".

Me being overwhelmed with too many bills from my businesses I missed seeing this part, they changed my charges from $0.045 to 0.141 automatically, and when talking to the rep over the phone he said if I renew they will fix my bill to the current renewing price, so I renewed but they didn't fix, called them now since I renewed they can fix the previous bill, kept arguing they send the renewal letter, when verified the address it was wrong address.

They say when they read the mailing address "when started the account" they did oral confirmation and its legal." the street address read wrong and we said yes" which I don't remember after 2 years.

Now they put a hold on account switch and have to pay all with not changing charges to current renewal. and stuck again in the contract for 2 years.

NEVER USE THEM AGAIN. THEY WON'T SEND YOU A RENEWAL LETTER TO SCAM YOU. THEY DO RENEWAL SCAM to get extra money from the customer.