Relo Gulf Dubai Relo Gulf Dubai Failed to deliver shipped good in transit Dubai United Arab Emirates
We had a small shipment of boxes clearing our loft in the UK shipped by Relo UK to Jeddah (via Dubai) where Relo UK used the services of Relo Gulf in Dubai. Relo Gulf received our boxes in Dubai and sent the boxes on to a company called Trans Ocean Freight in Ajman. According to Relo UK, they had paid Relo Gulf their full dues. TOFA refused to send our boxes to Jeddah as they said Relo Gulf had not paid them. Relo UK then paid TOFA direct for the Ajman-Jeddah shipping, and our boxes have eventually arrived.
From beginning to end it has taken over a year. I have spoken to the Relo Gulf people before and have had similar experiences to the posts. My advice to anybody caught in all this is to find out where their goods are being kept, and to make a deal with whoever is holding your goods. The TOFA people in Ajman were very co-operative and helpful. I think they still had some stuff belonging to other people. The TOFA contact in Ajman is Mr. Koshy, tel 00 971 529 285 629. You never know, Mr. Koshy may have your valuable possessions in his warehouse in Ajman. Hope all this helps
2 Updates & Rebuttals
John
Alabama,Complaint is solved - thanks Relo UK, you were brilliant!
#3Author of original report
Tue, January 14, 2014
Due to the prompt actions by Relo UK to solve the problem and have my goods delivered, this matter can now be closed.
John
Alabama,Relo UK acted correctly and professionally
#3Author of original report
Fri, January 10, 2014
We had a small shipment of boxes clearing our loft in the UK shipped by Relo UK to Jeddah (via Dubai) where Relo UK used the services of Relo Gulf in Dubai. Re rlo Gulf received our boxes in Dubai and sent the boxes on to a company called Trans Ocean Freight in Ajman. According to Relo UK, they had paid Relo Gulf their full dues. TOFA refused to send our boxes to Jeddah as they said Relo Gulf had not paid them. Relo UK then paid TOFA direct for the Ajman-Jeddah shipping, and our boxes have eventually arrived.
Relo UK were very professional throughout and were in no way connected with the practices of Relo Gulf. Relo UK acted correctly and very professionally to resolve the problems with Relo Gulf.
From beginning to end it has taken over a year. I have spoken to the Relo Gulf people before and have had similar experiences to the posts. My advice to anybody caught in all this is to find out where their goods are being kept, and to make a deal with whoever is holding your goods. The TOFA people in Ajman were very co-operative and helpful. I think they still had some stuff belonging to other people. The TOFA contact in Ajman is Mr. Koshy, tel 00 971 529 285 629. You never know, Mr. Koshy may have your valuable possessions in his warehouse in Ajman. Hope all this helps