Relo Moving / Relo Movers / Relomovers.com Movers Tripled Their Estimate and Arrived at 12:45 am! And asked for a Tip! Los Angeles, California
I used Relo Movers in Los Angeles in May (relomovers.com) PUC # 190382 and they were awful!
Here is the short version of my complaint:
--I received an original estimate of $895, over the internet, for about 60 items to move from Anaheim to San Francisco on a Wednesday
--Halfway through the move, they said the final price would be $1500, and I authorized the rest of the move
--At the end of the move, they said it would be $2000, at that point I said I would talk to Neal, their Sales Rep., and figure out what the deal was... Neal said he would repack the truck and tell me the next day
--They also said they would get it to me on the next truck and probably get the furniture within 48 hours
--Two hours North of Anaheim I get a call from the movers and they say the final price will now be $2800 and can I put another $800 on my credit card? I said no
--The next day, I chat for 30 minutes with Neal from Relo Moving/Relo Movers, and he says he'll give me a "discount" of $2000 because his mover's math was very poor.. I say that is unacceptable... Later that night I get a call from the truck driver and the truck has "broken down" and it won't be available until Monday
--I say the estimate is for about 60 items, and they packed 60 items and it should not double or triple the price
--After countless calls throughout the weekend and no answers I finally get an answer on Monday from Relo Moving/Relo Movers
--There were many calls back and forth over the move, those are the main ones
--Relo Moving/Relo Movers finally get going on a Tuesday and after stating they would get there by 10 pm on Wednesday, they don't arrive until 12:45 am on Thursday morning AND ASKED FOR A TIP AFTER WARDS!
Relo Moving/Relo Movers completely lied about their prices, stated to me that I had the option to stop it at any time (and if they had stated that it would have cost $2800 I would have)... and delivered furniture in the middle of the night...
Niall
San Francisco, California
U.S.A.
3 Updates & Rebuttals
M. Simmerson
San Francisco,California,
U.S.A.
California regulatory inquiry to complainant
#4Consumer Suggestion
Thu, July 30, 2009
I read your report and I am concerned about your experience. Please contact the California Public Utilities Commission (CPUC) at 1-800-366-4782 or call me directly at 415-703-2452. The CPUC regulates moving companies which provide service wholly within California. The facts you present in your complaint suggest there may have been violations by this moving company which would result in refund to you and possible enforcement action against the moving company. If you have not already filed your complaint with the CPUC, please do so.
M. H. Simmerson, Supervising Investigator
Transportation Enforcement-Consumer Protection and Safety Division
California Public Utilities Commission
505 Van Ness Ave.
San Francisco, CA 94102
M. Simmerson
San Francisco,California,
U.S.A.
California regulatory inquiry to complainant
#4Consumer Suggestion
Thu, July 30, 2009
I read your report and I am concerned about your experience. Please contact the California Public Utilities Commission (CPUC) at 1-800-366-4782 or call me directly at 415-703-2452. The CPUC regulates moving companies which provide service wholly within California. The facts you present in your complaint suggest there may have been violations by this moving company which would result in refund to you and possible enforcement action against the moving company. If you have not already filed your complaint with the CPUC, please do so.
M. H. Simmerson, Supervising Investigator
Transportation Enforcement-Consumer Protection and Safety Division
California Public Utilities Commission
505 Van Ness Ave.
San Francisco, CA 94102
M. Simmerson
San Francisco,California,
U.S.A.
California regulatory inquiry to complainant
#4Consumer Suggestion
Thu, July 30, 2009
I read your report and I am concerned about your experience. Please contact the California Public Utilities Commission (CPUC) at 1-800-366-4782 or call me directly at 415-703-2452. The CPUC regulates moving companies which provide service wholly within California. The facts you present in your complaint suggest there may have been violations by this moving company which would result in refund to you and possible enforcement action against the moving company. If you have not already filed your complaint with the CPUC, please do so.
M. H. Simmerson, Supervising Investigator
Transportation Enforcement-Consumer Protection and Safety Division
California Public Utilities Commission
505 Van Ness Ave.
San Francisco, CA 94102