Relocation Nation Moving and Storage miscommunication, discrepancy between verbal agreements and execution of the contract, hidden fees, frustrating communications with customer service Lake Worth Fl
I have multiple serious complaints to report about Relocation Nation Moving and Storage LLC (631 Lucerne Avenue 33, Lake Worth FL, 33460). The first is that we were told we could arrange the pickup in a specific time frame, which was critical for me as I was coordinating many moving pieces. We agreed upon a Friday morning, but the actual carrier (to the best of my understanding Relocation Nation is just a broker) called the day before to say they were coming in the afternoon.
When asked for clarification, our contact at Relocation Nation did not answer the calls. The carrier (R&M Transportation - 3730 N 55th Ave Hollywood, FL 3302) invited us to “read the contract,” where they wrote they could come at their convenience within a 48h window. After this initial miscommunication, we asked for better coordination about the delivery date, as we were having a baby.
The Relocation Nation sales director, Bradley, reached out and said he would put the furniture in storage and reschedule the delivery. He never mentioned anything about additional redelivery or storage fees. Instead, he said he was applying for a credit on our behalf as we ended up paying more than what estimated in the initial quote. We were surprised and frustrated when we found out that his “help” actually cost us extra money.
Not to mention that we never heard back about the credit he referenced in his message. He made decisions involving extra fees on our behalf without asking permission or even disclosing it. Any attempt made to communicate with Bradley or customer service to waive this unexpected extra cost was unproductive and extremely frustrating.