Complaint Review: Relocation R Us Moving Company

How can you explain sheer disgust? I hired this company only after asking key questions. I work for a Freight company but we charge astronomical amounts of money for a move so I hired an outside agency. I thought I knew what to look for and what questions to ask.. I was SO WRONG... Even after asking the rght questions I was lied to, time and time again.. I even have email correspondonces of the lies. My main concern when hiring a Moving Company was that they didnt contract out. I didnt want to deal with the hassle of making a contract with one company then having another company pick up my belongings. They have no standard of service or true accountability so I didnt want that. I asked "Matt" the Service Represenative directly do you contract out he stated NO.

I found out later in 3 different incidents how far from the truth that was...

On the day my items were picked up I was called by the Movers who asked to speak to Matt. This was unusual because Matt was suppose to be there Boss. They called and said "Hello may we speak to Matt we are here to pick up your items". I said you mean Chantel? He repeated no were looking for Matt. I said are you the movers and he stated yes. I said okay well I am the customer who is getting her items picked up today. He sounded taken aback so I called Matt to ask what's going on? Matt said oh they are "new drivers".  These men came in a Budget rental truck, they had on regular street clothes and were disorganized. They had no clue what they were doing. They dropped my belongings twice and then after they put my stuff on the truck tired to upcharge me over $800 additional. I was livid because I gave Matt all the measurements of my storage facility and discussed all my items. So we were clear on the price. I was NEVER told to bring additional money JUST IN CASE...

I called Matt to explain my anger at which time His driver went into the Office of my storage facility irate and began to question Staff. He told them to pull up my storage unit measurements and began questioning the size of my unit. He was nasty and rude to me and the Staff. Matt called and explained that it was a mistake and the driver would take my belongings without any further problems. I gave the Driver the second deposit of $454 and he bean to go off on a tangent that he was going to get in trouble for bringing back more cargo then agreed. I asked him how is that possible when I just spoke to his Boss and his Company and I was told everything was okay. He didn't leave he kept trying to get the additional money from me sighting that he would be the one who has to hear it. It wasn't making sense if he worked for the company why would he get in trouble. I asked him directly are you a outside contracted agency? He said No. I asked where are my belongings going to after this he stated to the Storage facility in New Jersey. Matt told me the company is located in Rochester NY so now I knew this was an outside agency hired and I was lied too by Relocation R Us. I tired calling Matt and he didn't answer. Eventually the Driver left with the second deposit any belonging's. The agreed contract was they would hold my stuff free of charge up to 30 days however the agreed delivery date and ONLY delivery date given and written on all my documents is August 15, 2016.  A few days later I got a call from a gentleman saying he was on his way to get my belongings. I was confused my stuff was already picked up. I called Matt and of course NO ANSWER. I called the main Office and a Receptionist by the name of Nicole answered. She said it was an mistake. I explained to here that I was deeply concerned about there company and there ethic. I was assured that the Driver was remanded I told them I do NOT want him making my delivery and I confirmed we were on target for my shipment. Nicole told me not to worry and that EVERYTHING would be okay. I sent Matt an email since he was the original contact person for me explaining all the inconsistences and undue stress this has caused. He replied with an apology and told me we were on task for the date we discussed.

Today I emailed him since my delivery is Scheduled for Monday, August 15. 2016 and no one has contacted me about my shipment. His response was  did I advise the Foreman of my Delivery date. Why would I need to advise anyone when you gave me the contract... I ADVISED HIM DIRECTLY. On my contract it list possible delivery date #1.. The date is indicated as 8/15/16. Nowhere on my contract is there a second, third or forth possible delivery date indicated. EVERY email correspondence written to me all indicate 8/15/16 as my delivery date. When he sent the email apologizing he clearly states " Your delivery is on time for the time frames we agreed to. " There is no other date listed anywhere within that time frame. My family has been lied too, disrespected and received extra undue stress due to this companies lies and mis-management. I have no idea where my belongings are or when will I receive them and I am so angry I hired a team of crooks to do my move.