Complaint Review: Relocation Van Lines Inc. And Orange Van Lines

Just so no one is confused b/c of the multiple companies names Relocation Van Lines, the one in Chicago are indeed complete crooks. Jill's reponse to Todd's positing claims that it is the "other" Relocation Van Lines that are the ones that are bad - this is not true. Check the other postings, these guys are BAD - they lie and outright steal. Numerous people have had their belongings stolen in transit (mine included). In addition, you can't believe a word they say with their quotes or delivery dates.

Do yourself a favor - steer way way way clear of Relocation Van Lines in Chicago.

I would first like to address Todd's misunderstanding on the other reports listed on this website for "Relocation Van Lines, Inc." I looked into the other reports and neither of the two that came up were our company. I would like to clarify that we are located in Chicago, Il. not in Florida or California where the other companies are located.

We only perform pick ups in the mid-west, specifically in Northern Il., NE Indiana, and SW Wisconsin. The listed phone numbers and website do not match ours and if research is done you will find that these companies are not in fact associated with us in any manner. (Please look into: safer.fmcsa)

Background on Todd's move:
He originally contacted us and asked that we provide an onsite estimate for him and his girlfriend which we did. We gave him a guaranteed price and pick up time and seemed to meet all of his needs until him and his girlfriend separated. We then revised the binding estimate to suit his needs and rescheduled with no fee three times upon his request. Because he had the visual representatives phone number I was not in contact with him for quite some time until that representative left the country for the holidays.

A unfortunate occurrence took place and the delivery did not take place on the date we originally agreed upon. Due to vehicular failure in transit to Overland Park we had difficulty in delivering on time. There was a night where the driver had to stay in a hotel waiting for a tow to take him and the truck back to Chicago which took 2 days.

This naturally threw off our scheduling and but since the circumstances were beyond our control we did everything in our power to get a truck out as soon as possible to deliver Todd's items. We essentially hired a carrier to expedite the shipment as quickly as possible. During the delivery there was damage reported by the driver in which we would promptly handle through our claims department, however due to the fact that at the time of delivery Todd began breaking his own items it will now be difficult to determine what was damaged prior to the delivery episode.

We are currently waiting for the footage to arrive that was captured of Todd destroying his belongings but once this is receive it will better help us to communicate with our claims department.

Secondly, I would like to address the phone situation. Due to the holidays and a family emergency I was not in the office. On Friday after Thanksgiving I had to step out of my family's home to call Todd personally regarding issues that were being handled by a college of mine while I was out of the office that day. Due to the fact that there were quite a few misunderstandings involved between the two of them I called Todd to reassure him that the price we discussed was guaranteed and there would be no additional charges for any reason. The conversation took 20 minutes out of my personal time, which I did not complain about because I would like my customers to be satisfied with the service I provide.
Due to a family emergency I was out of the office for the majority of the week he mentioned. My father had complications during a surgery in which was life threatening and I took personal time to be with him in his time of need. (Thank God he is now recovering and all seems to be well.)

Today was the first time I have spoke to Todd in about a week. He went into asking if we were in fact a real company in which my response was "yes, of course." I was surprised at the question because we are licensed and can be easily researched. He proceeded in raising his voice and yelled for me not to "patronize him." Due to his complaints with some damaged items I was trying diligently to refer him to our claims department to receive compensation for the above mentioned delay in delivery as well as the damaged items. He asked why I had not been answering my phone (he does not have my cell number) and I explained that I had a family emergency.

He followed up with "oh yeah, I really believe that, if that happened that must be karma, what comes around goes around, you deserve it." I was rightfully offended at this comment and asked why he was extending his wish for my father to die. He again said "good you deserve it, karma." At this point I choose to hang up the phone.

I do not appreciate the manner in which he was speaking nor the context of his conversation. I have never felt the need to terminate a conversation with a customer in the last 3 years I have working in the moving industry, and never has a customer said to me they hope my father parishes. I find this extremely unethical and will not deny the fact that I did hang up and I will admit that if a conversation goes to that extreme at anytime I would do the same.

I have no hard feelings toward Todd and I do not wish to tarnish his reputation. I do not mind working with him, however I will not be talked to as if I am a dog. I will proceed in conversating with him in a mature manner if he agrees to calmly come to a conclusion on how we can best compensate him for the lost time and damage that occurred during transit. I hope that this rebuttal addresses all misinterpretations about Relocation Van Lines, Inc. (Chicago, Il.) as well as myself as a relocation specialist.

I would first like to address Todd's misunderstanding on the other reports listed on this website for "Relocation Van Lines, Inc." I looked into the other reports and neither of the two that came up were our company. I would like to clarify that we are located in Chicago, Il. not in Florida or California where the other companies are located.

We only perform pick ups in the mid-west, specifically in Northern Il., NE Indiana, and SW Wisconsin. The listed phone numbers and website do not match ours and if research is done you will find that these companies are not in fact associated with us in any manner. (Please look into: safer.fmcsa)

Background on Todd's move:
He originally contacted us and asked that we provide an onsite estimate for him and his girlfriend which we did. We gave him a guaranteed price and pick up time and seemed to meet all of his needs until him and his girlfriend separated. We then revised the binding estimate to suit his needs and rescheduled with no fee three times upon his request. Because he had the visual representatives phone number I was not in contact with him for quite some time until that representative left the country for the holidays.

A unfortunate occurrence took place and the delivery did not take place on the date we originally agreed upon. Due to vehicular failure in transit to Overland Park we had difficulty in delivering on time. There was a night where the driver had to stay in a hotel waiting for a tow to take him and the truck back to Chicago which took 2 days.

This naturally threw off our scheduling and but since the circumstances were beyond our control we did everything in our power to get a truck out as soon as possible to deliver Todd's items. We essentially hired a carrier to expedite the shipment as quickly as possible. During the delivery there was damage reported by the driver in which we would promptly handle through our claims department, however due to the fact that at the time of delivery Todd began breaking his own items it will now be difficult to determine what was damaged prior to the delivery episode.

We are currently waiting for the footage to arrive that was captured of Todd destroying his belongings but once this is receive it will better help us to communicate with our claims department.

Secondly, I would like to address the phone situation. Due to the holidays and a family emergency I was not in the office. On Friday after Thanksgiving I had to step out of my family's home to call Todd personally regarding issues that were being handled by a college of mine while I was out of the office that day. Due to the fact that there were quite a few misunderstandings involved between the two of them I called Todd to reassure him that the price we discussed was guaranteed and there would be no additional charges for any reason. The conversation took 20 minutes out of my personal time, which I did not complain about because I would like my customers to be satisfied with the service I provide.
Due to a family emergency I was out of the office for the majority of the week he mentioned. My father had complications during a surgery in which was life threatening and I took personal time to be with him in his time of need. (Thank God he is now recovering and all seems to be well.)

Today was the first time I have spoke to Todd in about a week. He went into asking if we were in fact a real company in which my response was "yes, of course." I was surprised at the question because we are licensed and can be easily researched. He proceeded in raising his voice and yelled for me not to "patronize him." Due to his complaints with some damaged items I was trying diligently to refer him to our claims department to receive compensation for the above mentioned delay in delivery as well as the damaged items. He asked why I had not been answering my phone (he does not have my cell number) and I explained that I had a family emergency.

He followed up with "oh yeah, I really believe that, if that happened that must be karma, what comes around goes around, you deserve it." I was rightfully offended at this comment and asked why he was extending his wish for my father to die. He again said "good you deserve it, karma." At this point I choose to hang up the phone.

I do not appreciate the manner in which he was speaking nor the context of his conversation. I have never felt the need to terminate a conversation with a customer in the last 3 years I have working in the moving industry, and never has a customer said to me they hope my father parishes. I find this extremely unethical and will not deny the fact that I did hang up and I will admit that if a conversation goes to that extreme at anytime I would do the same.

I have no hard feelings toward Todd and I do not wish to tarnish his reputation. I do not mind working with him, however I will not be talked to as if I am a dog. I will proceed in conversating with him in a mature manner if he agrees to calmly come to a conclusion on how we can best compensate him for the lost time and damage that occurred during transit. I hope that this rebuttal addresses all misinterpretations about Relocation Van Lines, Inc. (Chicago, Il.) as well as myself as a relocation specialist.

I would first like to address Todd's misunderstanding on the other reports listed on this website for "Relocation Van Lines, Inc." I looked into the other reports and neither of the two that came up were our company. I would like to clarify that we are located in Chicago, Il. not in Florida or California where the other companies are located.

We only perform pick ups in the mid-west, specifically in Northern Il., NE Indiana, and SW Wisconsin. The listed phone numbers and website do not match ours and if research is done you will find that these companies are not in fact associated with us in any manner. (Please look into: safer.fmcsa)

Background on Todd's move:
He originally contacted us and asked that we provide an onsite estimate for him and his girlfriend which we did. We gave him a guaranteed price and pick up time and seemed to meet all of his needs until him and his girlfriend separated. We then revised the binding estimate to suit his needs and rescheduled with no fee three times upon his request. Because he had the visual representatives phone number I was not in contact with him for quite some time until that representative left the country for the holidays.

A unfortunate occurrence took place and the delivery did not take place on the date we originally agreed upon. Due to vehicular failure in transit to Overland Park we had difficulty in delivering on time. There was a night where the driver had to stay in a hotel waiting for a tow to take him and the truck back to Chicago which took 2 days.

This naturally threw off our scheduling and but since the circumstances were beyond our control we did everything in our power to get a truck out as soon as possible to deliver Todd's items. We essentially hired a carrier to expedite the shipment as quickly as possible. During the delivery there was damage reported by the driver in which we would promptly handle through our claims department, however due to the fact that at the time of delivery Todd began breaking his own items it will now be difficult to determine what was damaged prior to the delivery episode.

We are currently waiting for the footage to arrive that was captured of Todd destroying his belongings but once this is receive it will better help us to communicate with our claims department.

Secondly, I would like to address the phone situation. Due to the holidays and a family emergency I was not in the office. On Friday after Thanksgiving I had to step out of my family's home to call Todd personally regarding issues that were being handled by a college of mine while I was out of the office that day. Due to the fact that there were quite a few misunderstandings involved between the two of them I called Todd to reassure him that the price we discussed was guaranteed and there would be no additional charges for any reason. The conversation took 20 minutes out of my personal time, which I did not complain about because I would like my customers to be satisfied with the service I provide.
Due to a family emergency I was out of the office for the majority of the week he mentioned. My father had complications during a surgery in which was life threatening and I took personal time to be with him in his time of need. (Thank God he is now recovering and all seems to be well.)

Today was the first time I have spoke to Todd in about a week. He went into asking if we were in fact a real company in which my response was "yes, of course." I was surprised at the question because we are licensed and can be easily researched. He proceeded in raising his voice and yelled for me not to "patronize him." Due to his complaints with some damaged items I was trying diligently to refer him to our claims department to receive compensation for the above mentioned delay in delivery as well as the damaged items. He asked why I had not been answering my phone (he does not have my cell number) and I explained that I had a family emergency.

He followed up with "oh yeah, I really believe that, if that happened that must be karma, what comes around goes around, you deserve it." I was rightfully offended at this comment and asked why he was extending his wish for my father to die. He again said "good you deserve it, karma." At this point I choose to hang up the phone.

I do not appreciate the manner in which he was speaking nor the context of his conversation. I have never felt the need to terminate a conversation with a customer in the last 3 years I have working in the moving industry, and never has a customer said to me they hope my father parishes. I find this extremely unethical and will not deny the fact that I did hang up and I will admit that if a conversation goes to that extreme at anytime I would do the same.

I have no hard feelings toward Todd and I do not wish to tarnish his reputation. I do not mind working with him, however I will not be talked to as if I am a dog. I will proceed in conversating with him in a mature manner if he agrees to calmly come to a conclusion on how we can best compensate him for the lost time and damage that occurred during transit. I hope that this rebuttal addresses all misinterpretations about Relocation Van Lines, Inc. (Chicago, Il.) as well as myself as a relocation specialist.

I would first like to address Todd's misunderstanding on the other reports listed on this website for "Relocation Van Lines, Inc." I looked into the other reports and neither of the two that came up were our company. I would like to clarify that we are located in Chicago, Il. not in Florida or California where the other companies are located.

We only perform pick ups in the mid-west, specifically in Northern Il., NE Indiana, and SW Wisconsin. The listed phone numbers and website do not match ours and if research is done you will find that these companies are not in fact associated with us in any manner. (Please look into: safer.fmcsa)

Background on Todd's move:
He originally contacted us and asked that we provide an onsite estimate for him and his girlfriend which we did. We gave him a guaranteed price and pick up time and seemed to meet all of his needs until him and his girlfriend separated. We then revised the binding estimate to suit his needs and rescheduled with no fee three times upon his request. Because he had the visual representatives phone number I was not in contact with him for quite some time until that representative left the country for the holidays.

A unfortunate occurrence took place and the delivery did not take place on the date we originally agreed upon. Due to vehicular failure in transit to Overland Park we had difficulty in delivering on time. There was a night where the driver had to stay in a hotel waiting for a tow to take him and the truck back to Chicago which took 2 days.

This naturally threw off our scheduling and but since the circumstances were beyond our control we did everything in our power to get a truck out as soon as possible to deliver Todd's items. We essentially hired a carrier to expedite the shipment as quickly as possible. During the delivery there was damage reported by the driver in which we would promptly handle through our claims department, however due to the fact that at the time of delivery Todd began breaking his own items it will now be difficult to determine what was damaged prior to the delivery episode.

We are currently waiting for the footage to arrive that was captured of Todd destroying his belongings but once this is receive it will better help us to communicate with our claims department.

Secondly, I would like to address the phone situation. Due to the holidays and a family emergency I was not in the office. On Friday after Thanksgiving I had to step out of my family's home to call Todd personally regarding issues that were being handled by a college of mine while I was out of the office that day. Due to the fact that there were quite a few misunderstandings involved between the two of them I called Todd to reassure him that the price we discussed was guaranteed and there would be no additional charges for any reason. The conversation took 20 minutes out of my personal time, which I did not complain about because I would like my customers to be satisfied with the service I provide.
Due to a family emergency I was out of the office for the majority of the week he mentioned. My father had complications during a surgery in which was life threatening and I took personal time to be with him in his time of need. (Thank God he is now recovering and all seems to be well.)

Today was the first time I have spoke to Todd in about a week. He went into asking if we were in fact a real company in which my response was "yes, of course." I was surprised at the question because we are licensed and can be easily researched. He proceeded in raising his voice and yelled for me not to "patronize him." Due to his complaints with some damaged items I was trying diligently to refer him to our claims department to receive compensation for the above mentioned delay in delivery as well as the damaged items. He asked why I had not been answering my phone (he does not have my cell number) and I explained that I had a family emergency.

He followed up with "oh yeah, I really believe that, if that happened that must be karma, what comes around goes around, you deserve it." I was rightfully offended at this comment and asked why he was extending his wish for my father to die. He again said "good you deserve it, karma." At this point I choose to hang up the phone.

I do not appreciate the manner in which he was speaking nor the context of his conversation. I have never felt the need to terminate a conversation with a customer in the last 3 years I have working in the moving industry, and never has a customer said to me they hope my father parishes. I find this extremely unethical and will not deny the fact that I did hang up and I will admit that if a conversation goes to that extreme at anytime I would do the same.

I have no hard feelings toward Todd and I do not wish to tarnish his reputation. I do not mind working with him, however I will not be talked to as if I am a dog. I will proceed in conversating with him in a mature manner if he agrees to calmly come to a conclusion on how we can best compensate him for the lost time and damage that occurred during transit. I hope that this rebuttal addresses all misinterpretations about Relocation Van Lines, Inc. (Chicago, Il.) as well as myself as a relocation specialist.