Complaint Review: remanufactured.com

Bought a " remanufactured" engine off them, said they'd mag-tested them, like an MRI? I guess... I'd never heard of it. But for stress fractures, so they knew the block was good. So, I bought a 6.5 diesel Chevy engine to replace the one I had that blew up on me. At 285,000+ miles. Well, I paid to have the old engine removed. The new one put in. And for the new engine. Guess what? Remanufactured didn't have all thier oars in the water that day, because, there was water in the oil. I bought a long block, which means there should have been no water in the oil. So, my mechanic warned me, and, accordingly, I changed the oil. More water in the oil. 

Now, I bought the engine, but I must have been making payments, cause while I paid in full on my credit card, and they said they had one for me on the phone, it took nine months to arrive. I got a little nasty on the email. My mechanic had the engine out, waiting for the new one... He wasn't happy either. We don't talk much, now. Nine months later, water in the oil. 

They didn't believe me. They didn't believe my mechanic. who pinpointed it to the fifth cylinder....and works on big rigs for a living.... thanks for taking in me and my problem. I took it to a Chevy dealership, who confirmed the diagnoses. Remanufactured.com called a Chevy dealership in Bay City MI where we build these things, to say they didn't know what they were talking about.

So. Eventually, I shipped the engine back. Had to pay all the shipping. Got my intial back for the engine. Out $10K, in $2500. I'll take the loss these people are impossible.

So, to be clear... I bought a cheap engine, paid very little for it, and got that back. What I did pay for, also, was all the shipping, all the installation, reremoval, all that. I'm about 6k down on the deal, and they were a**holes about it.

Frank

Bay City

MI