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  • Report:  #1392474

Complaint Review: Renew Eye Cream/Derma Cream

Renew Eye Cream/Derma Cream Facebook Scam for Eye Serum/Derma Cream Internet

  • Reported By:
    Anonymous — Houston Texas USA
  • Submitted:
    Sun, August 13, 2017
  • Updated:
    Mon, August 14, 2017
  • Renew Eye Cream/Derma Cream
    Internet
    USA
  • Phone:
    1-877-499-4405
  • Category:

I saw an advertisement on Facebook for Renew Eye Serum & Derma Cream which stated that Ellen DeGeneres uses and endorses the products.  It stated that if you just pay shipping and handling, you can try these products out for free.  I did not see any small print that might have listed terms and conditions but entered my credit card number to get the items shipped to me.  In the meantime, I have been living out of the country and returned after several months to find multiple shipments of the serum & cream which I did not think I had agreed to order.  I then checked my credit card statement and found that I have been charged an exorbitant amount of money for something I have never even tried and was unaware I was being charged for.  The amounts I was charged each month totalled $188.84 -$94.42 for Yep Cleanse OH (888-523-6698) and $94.42 for Verve Beauty Derma OH (888-601-2889).  The return address for these products is in Santa Ana, CA, and the packing slip on the inside of the package only lists a phone number (1-877-499-4405).  I just called this number and finally reached someone to express my displeasure.  They apparently are only a call center in CA that deals with products from hundreds of companies, meaning whoever I ordered these worthless products from remains anonymous with no chance of reaching them.  I was told I will no longer receive these products and that the charges will stop but cannot return anything I've already received.  I cannot believe I fell for this scam and wish I had googled the company before placing my initial order to avoid this extreme frustration and deceipt.

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