Renewal by Andersen of DFW www.thebestwindow.com I CONTRACTED TO HAVE WINDOWS REPLACED WHICH ANDERSEN PRICED AT OVER $13.000.00. I TOLD SALESMAN AS WELL AS OFFICE MGR. (RHOADS) I WANTED AN INVOICE TO SHOW A BRAKE-DOWN OF WHAT I WAS BEING CHARGED FOR EACH SET OF WINDOWS PLUS THE LABOR CHARGES TO INSTALL EACH DIFFERENT SIZE WINDOW/.. Farmers Branch Texas
PLUS I INSISTED THE TAX I WAQS BEING CHARGED BE ON THE WORK COMPLETED INVOICE..THE SALESMAN MR. HARTZELL TOLD ME HE WOULD ASK THE MAIN OFFICE TO DO AS I REQUESTED...THE WINDOWS WERE COMPLETED JAN. 20,2015....TODAY AS I WRITE THIS NOTICE IT IS SEPT.10,2016 AND NOT ONLY HAVE THEY(ANDERSEN) PRESENTED ME WITH AN INVOICE DETAILING MY COST FOR THE WINDOWS/LABOR I HAVE NO IDEA HOW MUCH SALES TAX I WAS CHARGED...ON SEPT.21,2015 I CALLED THE SALESMAN AND ASK IF HE WAS GETTING THE WORK COMPLETED INVOICE READY AND I WAS TOLD IT WOULD BE BETWEEN ME AND THE COMPANY TO GET IT...I
I purchased windows/installed at a cost of approx. $13,000.00. I repeatedly requested a sales invoicwe showing the cost of the various size windows as well as the labor charged to install them. i also asked to know what my sales tax amount was.
My salesman said he would request the home office to get the invoice for me but never did...I stopped payment on one check for $1500.00 after the last windows were installed and told the salesman i would withhold the $1500.00 until Renewal by Andersen of DFW presented me with a itemized work completed invoice showing all my cost as well as the sales tax they charged.
To date i never received the invoice but have been threatened with a law suite to pay the $1500.00 plus lawyer fees...........I am calling the the Texas State Attorney to ask for help...I will also contact the Texas Sales Tax office and see if this company has the legal right to withhold from me the amount of sales tax I was charged.
In my 75 years I have never seen any company who sells services,parts and labor not wanting or willing to give an invoice detailing sales they make.: much less the tax you are charged.
I sincerely hope my comments are read by the head of RENEWAL BY ANDERSEN DFW and he or she can get this resolved...if not i will be more than willing to let a judge or jury see who is in the right....again, I will pay the amount I hel back but only if I get a detailed invoice of what I asked for plus SHOW THE TAX THEY CHARGED ME.
THAN YOU