Rent A Center BedBugs and Harrassment Indianapolis Indiana
I rented a used sofa, chair and ottoman from this store. After about a month of paymwnts we decided to take advantage of a better deal offered. When the guys csme out to switch my furniture they said I had bed bugs and they could not do the switch. I informed them that I did not have bed bugs prior to bringing this sofa into my home and they continued to place the blame on me. We have told them several times to come and pick up their items and they refuse yet they continue to call and harrass not only me but my father as well.
1 Updates & Rebuttals
RAC Employee
Texas,USA
Response
#2UPDATE Employee
Tue, June 09, 2015
Hi! I work for RAC. We're sorry to hear about what’s going on. We want to assure you that we follow all state guidelines to clean and sanitize our furniture. All merchandise is physically inspected for before leaving the store. If something is ever found to have bed bugs, we would destroy it immediately, and our customers would never be at risk for renting it. We’d definitely like to discuss your concerns further and see if we can turn your experience around. Please give us a call at 1-800-422-8186 as soon as you are able to. Thanks so much!