Rent A Center is a joke for a business. They bully and harass continously even when you don't owe yet. Oklahoma City Oklahoma
First off when this occurred I was disabled and in a wheelchair.
My refrigerator went out on me on October 30, 2007. I had to have one so I had no choice but to rent one. I called Rent A Center and they took my application over the phone and brought me out what was suppose to be a NEW refrigerator. Well this so-called NEW refeigerator did not work and was full of maggots and cockroaches. I called and reported this to the company. A man came out that evening and looked at it (mean while all my food is spoiling) and said that they would bring another one the next day, and they did late that afternoon. Well I spent the night cleaning maggots and chasing cockroaches. And had to do it all over again the next day. As the second refrigerator was in the same condition as the first. Well finally on the 15th of November they sent out a guy that was suppose to exterminate my home for the roaches. Well all he did was put out that Combat gel in a few places and left. Was in my house no more than 5 minutes. Well 4 months later and I still have roaches and I can not get them to do anything about it.
Also I told them that I would make monthly payments. Well on the 24th of November I answered a knock on my door and it was RAC. Asking for the payment. Well by my caculations it was not a month yet. And I told the bozo that. Well he continually stood on my front porch stareing at me. And if looks could kill I would be dead already. I told him to get the h*ll off my front porch. Well he went back to his van and stayed in my driveway for more than 30 minutes. Him and his FAKE blue eyes. And I called the store to report his behavior and it fell on deaf ears. To everyone there it was appropriate behavior because I wouldn't pay my bill that wasn't due yet. Well I was harassed none stop for the next week until I made my payment. They would ring my home and cell phone 5+ times a day. And come by my house at least once a day. I tried to call the store and speak with the store manager. Well that was an experience in itself. The store manager acted as though I had nothing to complain about because my payment was due on the 24th. Well I still tried to explain to the uneducated person that From the 1st to the 1st, is a month not from the 1st to the 24th. Well as I said it fell on deaf ears too. I would have got better response from talking to the wall. So December comes around and I get the same crap from them, fake blue eyes was on my doorstep again on the 22nd of December. Well this time I wasn't home and he did not properly close my storm door and with the Oklahoma winds my storm door was almost ripped off its hinges. And needless to say they will not repair it either. So now I have roaches and a severly damaged storm door that I have to tie shut. Try living like that. I makes me angry every time I think about it or see a roach or have to deal with the door.
I have tried to be patient about the matter but thay have gone too far for me to be patient any longer. Last Saturday the brought over a person claiming to be a private process server. He pounded on my door for over an hour, went around and pounded on all of my windows and even the back gate. Some process server huh? I was home but would not open the door because of their behavior. I was scared of what they might do to me because I am disabled. They went around and asked all of my neighbors questions like "did she have a party over here last night?" does she live alone etc? What d*mn difference does it make if I did or didn't party or if i lived alone or not? I don't feel as they had a right to asked anyone any questions at all much less questions like that. Its none of their business what I do. And then the fool tried to scare me, he duct taped a business card on my door and then wrote on the tape "RAC is going to sue you". Ohhhh scare me. And this person nor his company name is listed in the phone book so chances are he is just as much a fake as RAC is. He claims to be Jack Beall Private Investigations but its not listed in the phone books, at least not the ones I have. So I have no idea who he is or why he was at my door acting like a pervert or something, going around banging on my windows and trying to see if he could see in. He got lucky last time but next time I will immediately call the police. Something I should have done last time.
So if you don't want cockroaches, broken doors and to be continuely harassed, as well as your friends, family and neighbors. DON"T do any business with them. Go else where.
Sharon
Oklahoma City, Oklahoma
U.S.A.
Click here to read other Rip Off Reports on Rent a Center
12 Updates & Rebuttals
Wild707cat
Belleville,Illinois,
U.S.A.
Cockroaches in Rent-A-Center stuff.
#13Consumer Comment
Thu, January 22, 2009
I rented a washer and dryer from Rent-A-Center and received them last night at 6 PM. I went into the laundry room last night at 10 PM and for the first time ever saw a cockroach coming out from under the dryer. I killed it. I have never had any sort of bug issue and seeing this made me go online and see if other people have had this issue. Already this morning I have had to kill another cockroach this time on the washing machine.
Rent-A-Center is not open yet. I can only hope that it does not take them two days to come get these roach infested machines! I have never rented from one of these places before and all I can say is that I will never rent form one again.
Miss.davis
Gary,Indiana,
U.S.A.
to mr. fake blue eyes....
#13Consumer Comment
Tue, October 14, 2008
First of all I don't rent to own. I own every piece of furniture that I have in my house. The reason why I came on her was to file a complaint against the way you harass the references and I was also thinking about renting a laptop from you guys but after reading report after report and seeing all the terrible experinces that so many people have went thru I chose not to deal with your kind. I'm just saying it's unprofessional to get on here and try to put someone on blast because in the end you only make you're company look bad because I am a landlord and I would never get on line and ever put any of my tenants business on line rather they have roaches or rats. It's very unprofessional. Have you noticed that aarons has nine complaints against them rent a center has over 300+ and more are getting added everyday. Who are you number 1 to. It must be to yourselves to me you're far from number one and are so unprofessional. One of these days someone is going to put you out of business and let's see how number one you are than.
Fake Blue Eyes
Oklahoma City,Oklahoma,
U.S.A.
to miss davis
#13UPDATE Employee
Sun, October 12, 2008
well, well miss davis glad to see you put your two cents in. why should i be ashamed of what i said, dose the truth hurt or what. why shouldn't she be ashamed. and by the way we expect to have complaints we serve millions of happy renters around the country.thats why we are no.1 we were the good people when you came in to get your merchandise,probably all the way untill you couldnt make your payment, then all of a sudden it is rac fault.we are the ones that get ripped off not the consumer.
Miss.davis
Gary,Indiana,
U.S.A.
FAKE BLUE EYES REFLECT THE REST OF THE EMPLOYEES OF RENT A CENTER....
#13Consumer Suggestion
Fri, October 10, 2008
NOW THAT'S WHY THERE ARE OVER 300 COMPLAINTS ABOUT RENT A CENTER NOW BECAUSE EMPLOYESS LIKE YOU FAKE BLUE EYES... YOU FAIL TO ACKNOWLEDGE WHEN YOU MAKE MISTAKES AND TRY TO BLAME IT ON THE CUSTOMER... EVEN IF SHE DID HAVE ROACHES IN HER HOUSE IT WAS SO UNPROFESSIONAL OF YOU TO SAY SOMETHING LIKE THAT... THAT'S SO RUDE AND THAT'S WHY I BE SO GLAD WHEN SOMEONE PUT RENT A CENTER OUT OF BUSINESS. TO ALL YOU RENT A CENTER EMPLOYEES HAVE YOU NOTICE HOW MANY COMPLAINTS YOU GUYS HAVE ON HERE AND THAN YOU TRY TO GET ON HERE AND TRY TO MAKE YOURSELF AND YOUR COMPANY LOOK GOOD BY PUTTING DOWN SOMEBODY ELSE WELL I SAY SHAME ON YOU. RENT A CENTER IS A HORRIBLE PLACE OF BUSINESS. AND HAVE THE MOST UNPROFESSIONAL RUDIEST AND IMMORAL EMPLOYEES.
Dan
Hopkinsville,Kentucky,
U.S.A.
What happened was unforunate and could have been avoided
#13UPDATE EX-employee responds
Fri, October 10, 2008
Unfortunately, the person taking your order over the phone is mostly to blame. They didn't properly verify how you wanted to make your payments. By listening to your side it sounds like they had you set up on weekly payments. It also could have been avoided on your side by examining the reciept. They put your next payment due date on it. Also, the person taking your order should have explained that the refridgerator you got was going to be used. 80% of the merchandise rented in RAC is used. Your contract should include the serial# and should say new or used or prieviously rented on the contract.
As far as the exterminator is concerned, well, all I can say is that at least RAC tried. The exterminator however is limited to what they can do if you are not able to leave your house for a fumigation.
This type of business is more suited for people who come into the store and can see what they are renting before it gets to their home. Unfortunately, I have seen this happen several times. Usually, most of the problems occur because there is a lack of understanding on the customers part of the nature of the rental business. The remainder is due to the lack of employees part in explaining it properly and/or making mistakes in setting up the contract terms that are not easily fixed after the merchandise is in the home.
Dan
Hopkinsville,Kentucky,
U.S.A.
What happened was unforunate and could have been avoided
#13UPDATE EX-employee responds
Fri, October 10, 2008
Unfortunately, the person taking your order over the phone is mostly to blame. They didn't properly verify how you wanted to make your payments. By listening to your side it sounds like they had you set up on weekly payments. It also could have been avoided on your side by examining the reciept. They put your next payment due date on it. Also, the person taking your order should have explained that the refridgerator you got was going to be used. 80% of the merchandise rented in RAC is used. Your contract should include the serial# and should say new or used or prieviously rented on the contract.
As far as the exterminator is concerned, well, all I can say is that at least RAC tried. The exterminator however is limited to what they can do if you are not able to leave your house for a fumigation.
This type of business is more suited for people who come into the store and can see what they are renting before it gets to their home. Unfortunately, I have seen this happen several times. Usually, most of the problems occur because there is a lack of understanding on the customers part of the nature of the rental business. The remainder is due to the lack of employees part in explaining it properly and/or making mistakes in setting up the contract terms that are not easily fixed after the merchandise is in the home.
Dan
Hopkinsville,Kentucky,
U.S.A.
What happened was unforunate and could have been avoided
#13UPDATE EX-employee responds
Fri, October 10, 2008
Unfortunately, the person taking your order over the phone is mostly to blame. They didn't properly verify how you wanted to make your payments. By listening to your side it sounds like they had you set up on weekly payments. It also could have been avoided on your side by examining the reciept. They put your next payment due date on it. Also, the person taking your order should have explained that the refridgerator you got was going to be used. 80% of the merchandise rented in RAC is used. Your contract should include the serial# and should say new or used or prieviously rented on the contract.
As far as the exterminator is concerned, well, all I can say is that at least RAC tried. The exterminator however is limited to what they can do if you are not able to leave your house for a fumigation.
This type of business is more suited for people who come into the store and can see what they are renting before it gets to their home. Unfortunately, I have seen this happen several times. Usually, most of the problems occur because there is a lack of understanding on the customers part of the nature of the rental business. The remainder is due to the lack of employees part in explaining it properly and/or making mistakes in setting up the contract terms that are not easily fixed after the merchandise is in the home.
Dan
Hopkinsville,Kentucky,
U.S.A.
What happened was unforunate and could have been avoided
#13UPDATE EX-employee responds
Fri, October 10, 2008
Unfortunately, the person taking your order over the phone is mostly to blame. They didn't properly verify how you wanted to make your payments. By listening to your side it sounds like they had you set up on weekly payments. It also could have been avoided on your side by examining the reciept. They put your next payment due date on it. Also, the person taking your order should have explained that the refridgerator you got was going to be used. 80% of the merchandise rented in RAC is used. Your contract should include the serial# and should say new or used or prieviously rented on the contract.
As far as the exterminator is concerned, well, all I can say is that at least RAC tried. The exterminator however is limited to what they can do if you are not able to leave your house for a fumigation.
This type of business is more suited for people who come into the store and can see what they are renting before it gets to their home. Unfortunately, I have seen this happen several times. Usually, most of the problems occur because there is a lack of understanding on the customers part of the nature of the rental business. The remainder is due to the lack of employees part in explaining it properly and/or making mistakes in setting up the contract terms that are not easily fixed after the merchandise is in the home.
Fake Blue Eyes
Oklahoma City,Oklahoma,
U.S.A.
what a joke
#13UPDATE Employee
Wed, October 08, 2008
to start off with half of the things that you say on here is a lie. i personally delivered the ref my self and i noticed that once i was inside your nasty house you had already had a roach problem. i seen one crawling on your couch.then a few days later you called and said that the ref had roaches, so we acted professionaly like we always do and sent a professional pest controll company to your house at our exspense and had your house sprayed, then brought you almost a brand new ref.then you made 2 past due payments.when the third payment came due you still didnt pay and we had to make an attempt to contact you twice a day but you would never answer your phone.and when you did after about 30 days you would answer and start cursing at us then hang up.and when i did go to your house to try and get it back i never once parked in your driveway for 30 mins. i had always parked in the street and walked up to your door and knocked just to see you hide like a coward behind closed doors.and i never once opened your door after delivery to be able to break it.and jack beall dosent write rac will sue you on duct tape.he dose proffesional work just like we do.i just wonder what your excuse was not to pay the other store either.you never had any intension to pay on that ref.sounds like you are a proffesional at what you do also.filing false reports,and not paying.
happy cockroaching
bozo
Robert
Buffalo,New York,
U.S.A.
Question
#13Consumer Comment
Thu, April 24, 2008
""And hear the phone continually ring from about 9am until about 9pm daily. So when does this sh*t ever end? And returning the property is not an option because I NOW OWN IT according to the Fair Debt Collection Act. And I will not return it nor will I make another payment.""
I consider myself well versed about the FDCPA and the FCRA, so I don't understand how you figure you own it per the FDCPA.
Are you aware that the FDCPA applies restrictions to third party debt collectors (collecting monies owed to another) and NOT to creditors?
Sharon
Oklahoma City,Oklahoma,
U.S.A.
To Bill the Rent A Center employee
#13Author of original report
Thu, April 24, 2008
Had you fully read my posting you would have known that I have called the store on NUMEROUS occassions to report all the problems I have been having. I also have called corporate to report the problems. The district manager is trying to correct the problems but must be scared of the store manager for some reason becasue he has still not fixed the problem. He credited my account for the March and April payments that I REFUSED to pay because no one would pay any attention to me or my problems. But the store manager still continually calls my home. And for what reason? I don't have a payment due yet. And also the district manager transferred my account to another store. So he has no reason whatsoever to call me. And I know it is him because at one point when this was occurring the district manager told me that the manager was the only one in the store at that time. And I have the district manager "ON TAPE" stating that YES they did hire the private investigator to try to SCARE me into returning the property or making a payment. Take that to the "FAIR DEBT COLLECTION ACT" people and see just how far that will go? Not very d*mn far. IT IS AGAINT THE LAW TO HARRASS PEOPLE LIKE THAT!!!! But as of 3pm April 24, 2008 the problems have not been corrected, I still have to chase cockroaches and continually spray as well as tying my storm door shut so it won't be torn off the hinges by the wind. And hear the phone continually ring from about 9am until about 9pm daily. So when does this sh*t ever end? And returning the property is not an option because I NOW OWN IT according to the Fair Debt Collection Act. And I will not return it nor will I make another payment. Plus I feel the company owes me for stress, harassment as well as exterminating my home for roaches and repairing the storm door. Both to my satisfaction. The door worked just fine and I did not have cockroaches before I started doing business with Rent A Center. And I don't think its too much to ask for my home to be in the SAME EXACT condition as before I started doing business with the LOSER company Rent A Center.
Jason
Atlanta,Georgia,
U.S.A.
Bill
#13UPDATE Employee
Thu, April 17, 2008
Have you called the store and asked why they are coming and to find out what the actual due date is. I know some of my employees make mistakes. Don't think that all these stores are bad. I've worked for them 7 years and have managed one for the last year or better and we don't do that. Rent A Center does not hire private investigators. We would treat you with respect and deliver you a clean refrigerator if you rented from my store, but we are far away from you. Call the customer care line and they can help you.