Rent A Center Rent A Center LIED about the pay off price, REFUSED to repair the damaged furniture, HARASSED me by calling 15- 20 times a day on many days, THREATENED me numerous times, they were extremely RUDE, OBNOXIOUS and HATEFUL Norcross Georgia
I resorted to renting furniture when I moved across country to accept a position that advanced my career and placed me closer to my family. Rent A Center was close to my new address, so I gave it a chance. The person that assisted me in the store was very personable - but strange. She pulled my work number from the application and applied for a job that I was hiring for (she was not qualified for the position - but I tried to be kind when I explained this to her during the interview). After that - the agreement with the company changed - they would call my office 10 to 15 times a day - call my home and cellular during those same days - demanding that I call them right away? As I replaced the furniture and returned the rented, they broke doors, placed a hole in a wall and treated me extremely disrespectfully with their verbage and physical treatment of my belongings. WHen the furniture started "falling apart" they REFUSED to repair - by stating that they had no control over that "division" and could not make that "happen". When I reached out to the corporate office I was told that they had "no interest in the customer" a quote of Robert Sinclair's Administratative Assistant. The day that they came to pick up the bedroom suite that I had already paid appx $3300.00 for (they wanted appx $2200 more for the pay off) that sells retail for $1500.00 - the folks that came to pick it up were very nice - but stressed how much they did not like their job nor the way they were treated by the company.....
Nancy
Norcross, Georgia
U.S.A.
2 Updates & Rebuttals
Bam
Bangor,Maine,
U.S.A.
phone calls
#3Consumer Suggestion
Thu, February 28, 2008
Check with your local state laws. Here in Maine, they would only be able to call you 5 times a day. They are breaking the law if it is more than that.
Bam
Ex-employee
Fort Wayne,Indiana,
U.S.A.
RentaCenter is a horrible company
#3UPDATE EX-employee responds
Wed, February 20, 2008
You can take pictures of the damaged doors, wall etc....get an estimate for repair...and probably file a small claims court action for your damages.
Your experience with RentaCenter is not unusual. They continue on a daily basis coast-to-coast harassing people on the phone, even though laws say that is harassment....contact your local prosecuter on this case.
The bedroom set you rented from them cost them well under $1500 retail, probably under $400....they just re=rent it again to someone else over-and-over again...until it is basic junk....making revenue of probably over $5000.
In a New Jersey court action of 2007, RentaCenter customers were awarded over $150 million in a first ever class action lawsuit, for what the courtstart called loansharking....SURPRISED???
RentaCenter 2007 revenue was over 3 billion...contact a Georgia lawyer and start a class action lawsuit there also....YOU ARE NOT ALONE !!