Rent A Center They steal and scam customers Gadsden Al
I rented a 70" tv almost 16 months ago. Made every payment but one and worked that out to be sent to back of payments. Tv purchased new blew up. They replaced with used equip. They have charged me late days and fees even though i pay every month on same day im paid (disabled) today i called to get pay off info. Got three people three diff answers. Was told 2 months ago owed 477.00. Told today over 600 from last idiot. They hound you on the phone even if they know you cant pay till a certain date have sloppy bookkeeping and display an i dont care attitude towards you. I asked to get smaller tv less expensive they come back a month later say no. Theyve wasted my time and sucked up thousands and forced me to cut them loose im done with the headaches.
2 Updates & Rebuttals
So it proves my original thought...
#3Author of original report
Wed, September 09, 2015
I did call got directed to district mgr. nice guy listened to what my family and i have gone through here. Roaches in the xbox. Tvs blow up months to replace purchased new item with used. Different people taking your money different ways and their crew taking tv back with ONLY a minor in the house and leaving no paperwork. Said he would find resolution give him "a couple days". That was over a week ago. I have made arrangements now to use other local rental place and spend a few bucks on local newspaper ad to expose this nonsense. In any case u can bet i will cost them in business what they cost me in sloppy bookkeeping and fumigation (no joke) and aggrevation.
RAC Employee
Alabama,USA
RAC Employee
#3REBUTTAL Owner of company
Thu, August 27, 2015
Hello, I work for RAC. We certainly don’t want to cause you any headaches, and would love to look into your concerns further. Please give our Customer Care team a call at 1-800-422-8186, when you get the chance. Thank you.