Rent Photo Booths Does not meet their contract agreements Charlotte, North Carolina
I ordered a photobooth from this company on April 22, 2008 8 for my sister's June 7, 2008 wedding. The booth was fully paid for by may 19, 2008. I ordered 3 hours or use time plus 3 idle hours with a projection slideshow for an extra 250.00. The photobooth was scheduled to be working form 3-10pm and to be worked by a professional attendent all night.
The attendent arrived 35 minutes late and did not get the booth set up til 5:30pm. He repeated "he had never worked with one of these before" the projection screen was not sent, I was promised a personalized custom logo which was not delivered. The photobooth was a digital camera, computer, and printer, not an old fashion booth as promised. The photobooth kept breaking throughout the night and was only working properlly taking photos and printing images for about 45 mins of the entire day.
When I called for my refund he said I needed to refer to my contract, the same contract that promised he would provide the services listed above, to see about my refund. The website advertises a free online image hosting where guests can view there photos when I asked about this, he said this service was no longer offered and it was not in my contract anyway. The contract states if not printing properly the company will provide a website. Numerous guests got ink on their dresses from the broken printer.
The attendent took down the booth at 9pm and helped himself to coffee and food at the wedding, even thought never oked by the people running the event or any of the guests.
The contract also states any changes ot the contract must be sent in writing by either the client or provider and signed by both parties. I never oked there not to be a projection screen or no logo, or time changes. When I explained this, the owner, Rolland Elliot, explained he was not refunding anything til he got his equipment back and could look at his computer. Even though the attendent called him in front of me to say the projection screen, logo, and printer were not working properly.
Melo
San Diego, California
U.S.A.
3 Updates & Rebuttals
Melo
San Diego,California,
U.S.A.
WANT MORE INFORMATION?
#4Author of original report
Sat, September 06, 2008
PROOF HE IS A LIAR! look at the charlotte north carolina better business bureau:
http://charlotte.bbb.org/WWWRoot/Report.aspx?site=44&bbb=0473&firm=118734
or google the owner of the company
Rolland elliot, complaints
rolland elliot, rip off
rolland elliot, scam
or rentphotobooths.com on yelp... the only good things said were posted by the owner, Rolland Elliot, or Elliot.r, r.elliot, or any combination.
any of these searches will show hundreds of complaints and people cheated by him and his company...
Melo
San Diego,California,
U.S.A.
SCAM ARTIST!!
#4Author of original report
Sat, September 06, 2008
IT IS SEPTEMBER AND I HAVE NOT RECEIVED THE REFUND THE SCAM ARTIST CLAIMS HE GAVE ME!!!!! I CAN GIVE ANYONE THE NAME AND NUMBER OF ANDREW, OUR ATTENDENT WHO CAN CONFIRM THE BOOTH WAS NOT WORKING FOR THE TIME IT WAS SUPPOSED TO. i NEVER RECEIVED THE FREE CD HIS WEBSITE CLAIMS, FREE WEBSITE, OR ANY TYPE OF REFUND THIS SCAM ARTIST CLAIMS HE GAVE ME!!!!! THERE WERE MAYBE ONLY 50 PICTURES TAKEN AT THIS EVENT, I HAVE THE HORRIBLE "FREE PHOTOBOOK" TO PROVE IT!!! WE COULDN'T EVEN FILL THE WHOLE 15 PAGES OF THE PHOTOBOOK WITH THE MEASELY PHOTOS WE RECEIVED!!! THIS MAN IS PATHETIC AND HAS NO MORAL VALUES! HE CHEATS, LIES, AND DOES NOT CARE ABOUT ANYONE!! I NEVER RECEIVED A CENT BACK FROM THIS!! NOT ONE PENNY!!!!! NOT EVEN FOR THE ITEMS WE NEVER RECEIVED... BUYER BEWARE STAY AWAY FROM ANYTHING TO DO WITH THIS MAN!!! GOOGLE ROLLAND ELLIOT AND YOU WILL FIND HUNDRED OF COMPLAINTS ABOUT HIM!! HE IS THE ONE MAKING FALSE CLAIMS TO TRY AND TRICK ANYONE READING THIS!
Owner
Charlotte,North Carolina,
U.S.A.
Absolutely false
#4REBUTTAL Owner of company
Mon, July 14, 2008
Unfortunately due to a shipping error some of the gear to be used was not present at this event. I spoke to the client on the day of their event and reassured them that they would not be charged for those items that were missing. They easily used it for 3 hours of usage and the claim that it was used for only 45 minutes is totally incorrect. We have hundreds of photos off the computer to prove that. The date and time stamp of the photos proves it was used longer than that. This client has posted to every web site they could get their hands on even though we refunded their money for time not used and for items not used. Some people are not happy with a refund and want to totally ruin the reputation of a company. Unfortunately this is the case here. Her slander has cost us at least two jobs and we hope to avoid any future problems by addressing this here.