Complaint Review: Rentalcars.com

 I arrived on time to pick up a Nissan rental car at Osaka, Japan from Nissan Car Rentals (Rentalcars.com's agent there) on Oct. 3, 2017 and was told, first, that they did not have a car to rent to me despite my confirmed and fully paid for booking through Rentalcars.com. It is no small coincidence that this same day a huge recall of Nissan cars was made, worldwide, by Nissan and this agency, obviously, rents only Nissan cars. After some back and forth, the agent there (Matsumoto, he called himself), who spoke almost no English, and had no identified superior, told me that my Bahamas International Driver's License (pursuant to 1949 Geneva Convention, as is required) could not be accepted because he did not have Bahamas on his "list" (of what, he never told me). That "list" had about 75 countries on it, excluding, obviously, many, including the Bahamas. This was an excuse because no rental cars for me were available that day at that location and because my Bahamas International Driver's license was full valid, etc. Matsumoto then tried to call the Haitian (!) embassy in Tokyo, then the one from Jamaica (!) [he had no idea what the Bahamas was] to verify a Bahamas International Driver's license (which, again, was not on his "list"). Bahamas has no representation in Japan. In the end the rental contract was simply breached by their failure to rent the car to me. I suffered the cost of other transportation, even accomodation issues and the loss of $1400 for the pre- paid rental through Rentalcars.com. Rentalcars.com, for their part, claims to date that they are not sure what happened in Osaka Oct. 3 and offered to refund 25% or so of what I had paid to them, in advance, as they required.