Complaint Review: RentalCars.com

I, through Rental Cars.com booked a weeks rental with Firefly car rental for 305.00 in Cancun Mexico.  Apon arival at the rental car agency in cancun I was told that the total cost of the rental was dramatically different that the 305.00 I paid on my credit card. I was told the cost would be and additional 375.00 to secure the rental which I refused to pay The agent then quoted me another price if I paid cash for 350.00.  I was in a foriegn country and in deperate need of the car to get to my destination.  My wife and I proceded to call Rental cars.com to cancel the rental to which they replied I would still be liable for the cancelation fee of 3 days per their agreement/terms and conditions.  Rather than fight over the phone after a long day of travel, I concluded I would just despute the original credit card charge when I got to my hotel.

I had done so only to have rettal cars.com negate the dispute and Capital One still charge me the full amount on my credit card. Reason: I could not prove I cancled the transction.  I NEVER used their service yet somehow I am being scammed out of 305.00 due to the fact that they do not vet their vendors for unscrupulous practices.  There is no doebt that the rental car company (Firefly) affiliated with Hertz was trying to rip me off but what choice did I have but to agree to their terms and rent for cash a vehicle or pay double what was agreed to and paid for by Rental Cars.com

Paul

Oceanside, Ca